Sr Customer Program Representative, Customer Affordability Program

Job Description

Leads the strategic development, implementation, and growth of the customer affordability programs across Kansas, Oklahoma and Texas. Provides insight of program operations, stakeholder partnerships, customer engagement initiatives and performance management to increase access to energy assistance and support evolving customer needs.

Responsibilities

Key Duties and Responsibilities

• Identify, prioritize, develop and conduct initiatives to evaluate and provide programs to increase customer awareness and education for affordability efforts.
• Develop and implement programs which drive natural gas adoption within specific market segments.
• Work with community partners to identify new opportunities for customer outreach programs.
• Build and maintain relationships with key stakeholders within market segments.
• Create, prepare and deliver presentations to external stakeholders for targeted programs.
• Develop and conduct all aspects of hosting events and conference booths for appropriate initiatives to promote ONE Gas.
• Participate in conferences, workshops, and training to stay up-to-date on energy efficient equipment and processes.
• Implementation of new initiatives designed to educate and provide competitive threat mitigation within the commercial and public sectors.
• May train and provide guidance to team members. May lead projects or functional teams.
• Regular and reliable attendance is required in performance of job.
• Employee may be required to perform additional duties as assigned.
  
  

Qualifications

Education Requirements

Bachelor's degree preferred; or an equivalent combination of education and additional work experience. (Typically, one and a half to two years of relevant experience is equivalent to one year of formal education.)

Experience

• Experience with:
• Community partner agencies or 501(c)(3) organizations
• Energy efficiency products, programs and technologies.
• Company and industry operations including emerging industry trends, challenges and opportunities relating to energy efficient natural gas equipment.
• Energy industry emerging technologies, trends, processes, and procedures.
• Ability to understand customer sector challenges and service requirements and trends, processes, and procedures.
• Ability to understand the technical language associated with energy efficiency and interact effectively with technical staff, consultants, and experts.
• Application of math and algebraic formulas.
• Experience in use and function of office equipment including computers and applicable software.
• Experience researching, composing, and preparing reports and correspondence.
• Experience in presenting presentations, ideas and concepts to both internal and external stakeholders.
• Experience identifying, analyzing, and prioritizing problems and situations.
• Experience interacting, advising, negotiating, and communicating effectively.
• Demonstrated ability to read and write fluently in English.
  

Licenses and Certifications

Applicable driver’s license. Requires travel to various locations.

Additional Requirements

• Mobility to travel in and around office facilities.
• Communicate and/or exchange information or instructions; conduct oral presentations and/or meetings.
  
  

This job description is meant as a guideline for employees of ONE Gas, Inc. It is not a definitive or exhaustive description and consequently may not include all tasks or functions related to the position. This document does not create, and is not part of, an employment contract. Please note the position may change to meet the changing requirements of the business. Employees may be assigned duties either, in addition to or instead of, those set out in this document and the position is subject to further changes at management’s discretion.

About Us

ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.

Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.

Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.
• Paid Time Off
• 401(K) plan that is 100% matched up to 6%.
• Profit Sharing contributions may also be made under the 401(k) Plan.
• Paid Parental Leave.
• Basic and Optional Employee Term Life Insurance.
• Education Assistance and Tuition Reimbursement.
  
  

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.