What are the responsibilities and job description for the Operations Director position at One Community Health?
At One Community Health (OCH), we�re redefining healthcare delivery. As a forward-thinking Federally Qualified Health Center (FQHC) in the stunning Columbia River Gorge, OCH leads with innovation, leveraging cutting-edge technology and evidence-based practices to provide comprehensive, patient-centered care through an integrated healthcare model. Our mission extends beyond treating illness, we are committed to empowering individuals through education, prevention, and early intervention, helping them take control of their health and well-being. If you�re looking to join a dynamic team shaping the future of healthcare, OCH offers a supportive environment where your ideas are valued, and your contributions make a real impact.
We're seeking an experienced administrative Operations Director to lead our clinics in White Salmon & Stevenson, Washington. In this pivotal role, you will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full-time, in-office position.
Key Responsibilities:
- Lead operational support staff at the White Salmon & Stevenson clinics. Foster a supportive, efficient, and values driven environment for patients & staff. Support & develop managers & supervisors.
- Serve as primary partner with the medical leadership, and all providers practicing in the White Salmon & Stevenson clinics. In close collaboration with the medical providers, lead space utilization, patient access, facilities, provider schedules, and patient panel management.
- Patient complaints & escalation as needed
- Lead OCH relationship with key community partners, including behavioral health & social services agencies, hospital, Health Departments, & Boards of Health.
- Work closely with leaders across the organization to deliver excellent patient care and service.
- Build a culture consistent with OCH mission, vision, and values.
Minimum Qualifications:
- Bachelor's degree (or equivalent education and experience)
- 5 years of clinic operations leadership experience
- 5 years of supervisory experience
- Excellent leadership, analytical, and communication skills
- Ability to inspire trust and confidence, communicating effectively with internal and external audiences
- Ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality
- Understanding of healthcare policy, finance, and relevant regulations
- Strong supervisory and leadership skills, including knowledge in staff management, recruitment and selection, employee relations, training, and workplace safety
- Willingness to travel between locations, and in support of OCH
- Some evening and weekend work is required
Preferred Qualifications:
- Experience working in a safety net healthcare provider setting
- Bilingual in Spanish/English
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)
- Plus six (6) paid holidays
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
- Employee Wellness Events & Team Challenges
- Local Gym Membership Discounts
Compensation:
- Salaried/Exempt: 100k-115k annually, dependent on experience
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.