Behavioral Health Coordinator

The Behavioral Health Coordinator works closely with the Behavioral Health team and other members of the interdisciplinary team, including medical, dental, nursing, and outreach staff at One Community Health. The Behavioral Health Coordinator manages behavioral health referrals, scheduling, inbox coverage, and waitlists. This position also assists in managing group classes for behavioral health and provide additional support, as needed.

Minimum Qualifications

• Bilingual in English and Spanish.
• At least one (1) year of customer service experience working with the general public.
• A combination of equivalent education and work experience may be considered.
• High school diploma or equivalent required.
• Function effectively within an interdisciplinary team approach to treatment through collaboration on patient care.
• Demonstrated desire to deliver high-quality services to a diverse, multicultural community.
• Strong written and oral communication skills.
• Willingness to learn new skills and methods of behavioral health care delivery.
• Ability to multitask, prioritize work, and adapt to changing needs.
• Strong written and oral communication skills.
• Proven ability to build and maintain professional relationships within interdisciplinary and multicultural teams.
• Sound judgment and initiative in resolving problems and challenges.
• Ability to inspire trust and communicate effectively with both internal and external audiences.
• Demonstrated ability to work independently and manage ambiguity.
• Proficiency in Microsoft Office applications and electronic health record (EHR) systems.
• Knowledge of and compliance with HIPAA and CFR 42 Part 2 confidentiality regulations.
• Understanding of customer service principles and workplace safety standards.
• Ability to work both collaboratively in a team environment and independently in a self-directed manner.
• Commitment to identifying learning needs and developing a plan to meet them.
• Flexibility and willingness to work in a dynamic, evolving community health care environment.
  
  

Preferred Qualifications

• Commitment to excellence and participation in a high-functioning team.
• Experience working with low-income, multi-ethnic populations.
• Knowledge of social, economic, and systemic factors contributing to poverty, and experience supporting individuals to achieve greater housing stability.
• Familiarity with community resources and social service agencies.
• Understanding of the effects of trauma and how it impacts families experiencing poverty, food insecurity, substance use challenges, housing insecurity, and other social determinants of health.
  
  

Benefits

• Medical, Dental, and Vision Insurance
• Life, Long-Term Disability, Accident, and Critical Illness Insurance
• Empower Retirement 401(k)
• 200 hours of Paid Time Off (PTO)
• Six (6) paid holidays
• Employee Assistance Program (EAP)
• LifeMart Employee Discounts
• Employee Wellness Events and Team Challenges
• Local Gym Membership Discounts

Compensation:

• Hourly / Non-Exempt: $25.50/hour
• Bilingual Differential: Additional $0.75/hour for bilingual proficiency in English and Spanish
  
  

OCH is an equal opportunity employer. We celebrate diversity and encourage individuals of all backgrounds to apply.