What are the responsibilities and job description for the Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT position at One Call Concepts, Inc?
Customer Service Representative– Inbound Calls Only, NO SALES – PERMANENT FULL-TIME POSITIONS ONLY (M-F, with shifts from 7 am-5 pm).
Remote/Home Positions Available (after training)!
We are looking for dedicated full-time employees to staff our inbound contact center. One Call Concepts, Inc. provides both technical and emergency damage prevention services for a statewide organization. As a Customer Service Representative, you will assist excavators and utility companies in fulfilling underground facility locate requests through a variety of problem-solving techniques, including information collection, clarification, data analysis, research and validation.
We offer a competitive benefits package including:
· Excellent medical, dental and life insurance at VERY minimal cost ($35/month for single coverage!)
· Paid vacations/personal/sick time (PTO)
· 401(k) plan (with a 50% company match!)
· Casual, friendly work environment
· Pay starting at $18/hour plus performance and attendance bonuses
· M-F hours only (after training), with shifts between 7 am-5 pm
We’d like to add you to our team!
We are an inbound communication service that accepts excavator and homeowner requests to have underground facilities (cable, phone, electric, gas, water, sewer, etc.) marked for excavation purposes to avoid damage to these facilities while digging.
Essential Job Functions
· Communicate effectively and create positive relationships with excavators, other CSRs, and supervisors.
· Question and process information quickly and accurately using outlined criteria applicable to the type of call being taken.
· Accurately read digital maps.
· Have excellent written and oral communication skills
· Provide efficient, effective and excellent service to customers at all times.
· Combine knowledge of our FREE service, good work ethic, effective time management skills, and human relations skills to meet performance standards.
· Demonstrate an interest in maintaining public safety.
· Understand and apply new concepts.
· Ability to work effectively and independently in a home environment. (All training will be done in the office.)
Minimum Requirements
· High school diploma or GED.
· Excellent telephone tact and diplomacy.
· Proficiency in keyboarding/data entry--must be able to type 30 wpm.
· Dedicated, quiet and secure at home workspace.
· Reliable high-speed internet.
· Must pass a criminal background check.
Applications are being accepted now.
Chosen candidates will be contacted to schedule testing which includes REQUIRED typing test (minimum of 30 wpm), map-reading test, and spelling tests.
Testing and interviews are by appointment only.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Hanover, MD 21076