What are the responsibilities and job description for the Inbound Customer Service Representative position at Home Paramount Pest Control Company?
Company Overview
Home Paramount is a family-owned and operated company founded in 1939. We rank among the largest pest management firms in the United States and are committed to a long-term strategy of growth through excellent customer service.
Summary
We are seeking to hire an experienced Customer Service Personnel for an Inbound Customer Service Representative position. The primary responsibilities of the Inbound Customer Service Representative involve taking inbound calls in the call center handling various customer service issues. This full-time employment opportunity in scenic Harford County offers you experience that will advance your career, knowledge growth, and professional development.
Responsibilities:
As an Inbound Customer Service Representative your daily duties will include but may not be limited to:
- Handle inbound customer service and inside sales calls from multiple sources.
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport.
- Convert new customer inquiries into sales by identifying solutions and upselling opportunities for existing customers.
- Maintain high customer satisfaction with every contact with potential and current customers.
- Confirm customer understanding of the solution and provide additional customer education as needed
- Provide a positive customer service/sales experience that will retain and promote customer loyalty in accordance with company processes and policies.
Requirements:
The primary requirements of an Inbound Customer Service Representative involve.:
- Ability to work within a team atmosphere.
- Call center experience a plus but not required.
- Experience performing/delivering high quality customer service to customers.
- Any sales experience a plus.
- Ability to solve problems and present information clearly to customers.
We are an Equal Opportunity Employer that offers competitive compensation packages and a full range of company benefits including, but not limited to:
- Medical, Dental, and Vision Coverage
- Life and Disability Benefits
- Paid Time Off, Vacation, Sick, Personal
- 401(k) and ROTH Retirement Plans
- FREE PARKING
Salary: $15.00 per hour plus commission if eligible. Overtime compensation for hours worked in excess of 40 in a given workweek.