What are the responsibilities and job description for the Patient Service Representative/Customer Care position at One Behavioral?
Texas Behavioral Health, PLLC has dedicated years of experience and expertise in the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Texas Behavioral Health is constantly on the path for growth and new development. We are looking to add an experienced Patient Service Representative/Customer Care to our team that will contribute to our mission along with embodying the same values as us. Along with patient satisfaction, employee satisfaction is at the top of our list of priorities. We look forward to the possibility of welcoming new minds to our team and are hopeful to find a good fit for this position
Timings 06 PM – 03 AM PST (Monday- Friday)-Evening Time
DUTIES AND RESPONSIBILITIES:
- Contact patients via telephone prior to their scheduled appointment.
- Interview patients over the telephone to obtain complete and accurate information
- Enter all patient data into the electronic medical record
- Re-schedule patient appointments as required via telephone calls
and written notification to patients.
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
- Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider.
- Other duties as assigned.
Qualifications and Skills:
- Must display a 'customer-first mentality
- English proficiency required (Listening and Speaking)
- Self-starter and self-manager (Complete Training will be provided)
- Must be able to provide excellent patient care and handle difficult situations if necessary.
- Must be organized.
- Must know how to document properly.
- Must be punctual and have reliable transportation.
- Must be willing to work as a team player with fellow peers and providers.
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