Teller/Universal Banker

Job Summary

Greet and assist customers with various transactions. Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.

Job Responsibilities

• Provide the highest level of quality customer service.
• Assist with opening and closing procedures for the bank.
• Develop and maintain knowledge of the complete line of products and services offered by the bank; taking the responsibility to keep up to date on all changes.
• Process all transactions pertaining to cash, cash items, checking and savings deposits (including night deposits and mail deposits) telephone transfers, bonds, and various types of payments in accordance with bank procedures. 
• Balance all teller transactions daily. Ensure transactions are made promptly, accurately and in compliance with bank procedures. 
• Receive and count cash at beginning and end of each shift.
• Responsible for the timely completion of required compliance training and for maintaining awareness of, and adherence to, applicable Bank policies, procedures, and all relevant state and federal laws and regulations, as they pertain to the duties and responsibilities of the position.  It is the individual learner’s responsibility to ensure that they understand the information provided to them in each training.  If the learner does not understand the information provided, they need to reach out to their supervisor for further clarification or additional training.
• Assist in community awareness events to increase bank outreach and foster new business opportunities.
• Be available to travel to any branch location for support as requested by management. 
• Performs other duties as assigned.

Qualifications

• Excellent verbal communication skills and the ability to speak concisely.
• Ability to use time and resources efficiently in order to accomplish tasks.
• Thoroughness and meticulous attention to detail while seeking to identify and correct banking errors.
• Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements.
• Experience in efficient personal organization and the ability to prioritize multiple tasks.
• Ability to express written concepts clearly and concisely using correct banking forms and paperwork when required.

Education and Experience

• High School Diploma or equivalent required. Professional certificate or Bachelor’s Degree in Accounting, Finance or Business is preferred.

• 3 years of customer service experience required.

• 2 years of banking experience preferred.

• Some clerical, administrative, cash handling and customer service.
• Knowledge of customer service principles. 
• Experience seeking to improve and develop new process and ideas related to daily banking tasks.

• Relevant computer skills required.

Physical Demands and Work Environment 

• Prolonged periods of standing/sitting at a desk and working on a computer.

• Must occasionally lift and/or move up to 25 pounds.

• Must be able to travel to branch locations.