South Region Business Manager - QCS/DCS

Job Title: Business Manager
Department: Operations
Reports to: General Manager
Company: OnCare Digital Assets

About OnCare

Join OnCare Digital Assets and become part of a team of empowered industrial electronics professionals creating award-winning automation solutions for major paper mills across North America.

OnCare Digital Assets is the largest third-party Quality Control System service provider on the continent, delivering automation support to leaders in the pulp & paper industry.

Position Summary

The Business Manager leads service operations through business planning, execution of service solutions, and team leadership. This role is responsible for managing a P&L, growing service business within existing and new customer locations, and ensuring high-quality service delivery aligned with customer contracts.

This position works closely with customers, internal teams, sales, and project operations to drive customer satisfaction, operational excellence, and profitable growth.

Key Responsibilities

• Develop long-term, high-quality customer relationships by engaging with leadership teams and consistently exceeding expectations
• Ensure timely and cost-effective delivery of service contracts, including preventive maintenance and contract compliance
• Partner with Account Managers to support sales pursuits and project implementation
• Operate as a working leader on customer contracts when applicable
• Manage full P&L responsibilities, including budgets, costs, team compensation, and cash flow goals
• Support collections efforts, including past-due receivables
• Lead contract reviews and negotiations to maximize retention and value
• Analyze and report financial performance (monthly, quarterly, annually) including revenue and cost variances
• Foster a positive team culture through communication, feedback, and performance management
• Conduct career development discussions and support employee growth plans
• Coach team members to improve performance, customer satisfaction, and operational results
• Effectively manage a geographically dispersed and diverse team
• Champion company safety culture and ensure compliance with safety and environmental standards

Qualifications

• Bachelor’s degree in Engineering or equivalent relevant experience
• Minimum 5 years of experience managing service solutions, customer expectations, and P&L
• Experience in industrial automation and strong knowledge of QCS/DCS systems and process control
• Understanding of maintenance practices, root cause analysis, and task scheduling
• Proven experience presenting solutions to manufacturing customers at multiple organizational levels
• Strong communication skills (written, verbal, and interpersonal)
• Demonstrated leadership skills, including delegation, accountability, and performance management
• Strong business acumen, including budgeting, financial planning, and negotiation
• Excellent problem-solving skills with the ability to anticipate and address issues proactively
• Ability to translate technical challenges into actionable business solutions
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Ability to communicate complex technical and financial information clearly
• Proven ability to coach, develop, and retain talent

Work Environment

Primarily office-based with standard working hours. Occasional extended hours may be required during peak financial reporting periods.

OnCare Digital Assets is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• QCS Technology: 5 years (Required)
• Pulp & Paper Industry: 5 years (Required)

Work Location: On the road