What are the responsibilities and job description for the Customer Service Representative position at On Track Freight Systems?
Join Our Team as a Customer Service Representative!
Are you passionate about providing exceptional customer service and creating positive experiences? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to be part of our dynamic team!
Position: Customer Service Representative
Location: Deer Park, NY
Type: Full time
What You'll Do:
- Deliver Outstanding Service: Provide timely, accurate, and empathetic support to customers via phone and email.
- Resolve Issues: Address and resolve customer inquiries and driver concerns with professionalism and efficiency.
- Promote Satisfaction: Assist customers with product information, order processing, and troubleshooting to ensure complete satisfaction.
- Collaborate: Work closely with team members and other departments to improve processes and enhance customer experiences.
What We're Looking For:
- Excellent Communication Skills: Strong verbal and written communication skills with a friendly and positive attitude.
- Problem-Solving Abilities: Ability to think critically and address customer issues with creative solutions.
- Customer-Centric Mindset: A genuine desire to help and create memorable experiences for our customers.
- Adaptability: Comfort in navigating a fast-paced environment and adapting to changing priorities.
- Technical Proficiency: Basic computer skills and familiarity with Microsoft Suite.
What We Offer:
- Competitive Salary: Attractive compensation package with opportunities for growth.
- Comprehensive Benefits: Health, dental, and vision insurance, along with other employee benefits.
- Supportive Work Environment: A collaborative team culture where your ideas and contributions are valued.
- Career Development: Opportunities for training and advancement within the company.
If you’re ready to make a difference and be part of a company that values its employees and customers, apply today!
On Track Freight Systems, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $22