What are the responsibilities and job description for the IT Business Systems Administrator position at On Tap Credit Union?
At On Tap Credit Union, we’re more than a financial institution—we’re a team driven by innovation, collaboration, and a passion for serving our members. We’re looking for an IT Business Systems Administrator who thrives at the intersection of technology and business operations and is ready to make a meaningful impact.
What You’ll Do
As our IT Business Systems Administrator, you’ll play a key role in ensuring our systems run smoothly, securely, and efficiently. You’ll partner across departments and with vendors to optimize performance and enhance the user experience.
Key responsibilities include:
- Serve as the primary liaison with our core banking system provider
- Install, maintain, and troubleshoot hardware, software, and network connectivity
- Manage system upgrades, patches, and enhancements for performance and security
- Act as a subject matter expert on business applications and system functionality
- Support system implementations, improvements, and regulatory updates
- Administer user access and ensure proper security controls
- Assist with disaster recovery planning and testing
- Develop documentation, training materials, and user guides
- Provide responsive support and occasional after-hours/on-call assistance
What You Bring
We’re looking for someone who is both technically strong and highly collaborative.
Qualifications:
- Minimum 3 years of experience supporting business applications (financial institution experience preferred)
- Associate degree in IT, Business, or related field (or equivalent experience)
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple priorities and projects effectively
- Excellent communication and relationship-building skills
Bonus points if you have experience with:
- Jack Henry (Episys, Synergy, ProfitStars), MeridianLink, LoansPQ
- Q2, Visible Equity, Alogent, Baker Hill
- Microsoft 365, SharePoint, Genesys platforms
What Sets You Apart
- You think beyond systems—you look for ways to improve business processes
- You’re proactive, curious, and committed to continuous learning
- You build strong partnerships and deliver exceptional service
- You stay calm and solutions-focused during system challenges
Why Join On Tap Credit Union?
We pride ourselves on a culture that lives our K.E.G. of Excellence:
- Kindness – We care about our members and each other
- Engagement – We show up, contribute, and collaborate
- Genuineness – We build trust through authenticity
You’ll be part of a team that values innovation, supports growth, and celebrates success—all while making a difference in the communities we serve.
Additional Details
- Onsite position with potential for Hybrid work arrangement – 3 days onsite
- Occasional evening/weekend work as needed
- Must have reliable transportation and a smartphone for business use
- Subject to compliance with all regulatory requirements (BSA, OFAC, etc.)
Salary $59,000 - $68,500
On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.
Salary : $59,000 - $68,500