What are the responsibilities and job description for the Systems Administrator, Internal IT position at ACES Quality Management?
Description
Summary
ACES Quality Management is seeking a Systems Administrator to own day-to-day internal IT for our fully remote SaaS company. You will administer our Microsoft 365 and JumpCloud environment, manage endpoints through Intune and NinjaOne, partner with Security on SOC 2 controls, and provide exceptional technical support for our employees.
This is a hands-on role with broad ownership.
Essential Functions / Responsibilities
Qualifications / Competencies
Over half of the top 20 mortgage lenders in the U.S. choose ACES Quality Management as their provider of risk management software. Our product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology, has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.
ACES Quality Management's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ACES Quality Management distributes the ACES Quality Management Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality.
Summary
ACES Quality Management is seeking a Systems Administrator to own day-to-day internal IT for our fully remote SaaS company. You will administer our Microsoft 365 and JumpCloud environment, manage endpoints through Intune and NinjaOne, partner with Security on SOC 2 controls, and provide exceptional technical support for our employees.
This is a hands-on role with broad ownership.
Essential Functions / Responsibilities
- Execute projects to streamline IT operations, including automation of repetitive tasks, implementation of new back-office systems, and enhancements for existing support frameworks
- Configure, maintain, monitor, and support employee endpoints, internal systems, and SaaS applications
- Operate and maintain IT security controls (patch management, endpoint security/EDR posture, MFA enforcement, periodic access reviews) in support of SOC 2 and other compliance obligations
- Triage, troubleshoot, and resolve employee technical issues
- Execute employee onboarding/offboarding and the hardware lifecycle for remote employees, including procurement, imaging, shipping, and returns — this role maintains a small laptop inventory at the employee's home residence and ships
- Maintain runbooks, SOPs, and asset inventory
- Adhere to change management policies and procedures
Qualifications / Competencies
- 3 years of hands-on Windows endpoint and server administration, including Active Directory and Group Policy
- Microsoft 365 administration experience (Exchange Online, SharePoint/OneDrive, Teams)
- Experience with a scripting language (e.g., Powershell, bash, Python)
- Experience managing SAML/SSO integrations (e.g., JumpCloud, Okta, Entra ID)
- Experience with a UEM/RMM solution for remote device management (e.g., Microsoft Intune, NinjaOne)
Over half of the top 20 mortgage lenders in the U.S. choose ACES Quality Management as their provider of risk management software. Our product line includes loan quality enterprise software, services, data and analytics. Its flagship product, ACES Audit Technology, has set the bar for user definability in its category. It is used at virtually every point in the mortgage lifecycle, as well as for a wide range of risk-prone business operations outside traditional mortgage origination and servicing.
ACES Quality Management's consultative approach to customer relationships leverages 25 years of mortgage risk intel, assuring that its clients are using the most effective risk mitigation strategies, and are using the fastest, most reliable, most efficient means for preventing risk-related loss. ACES Quality Management distributes the ACES Quality Management Mortgage QC Industry Trends Report, a free quarterly analysis of industry-wide mortgage loan quality.