What are the responsibilities and job description for the Client Check-in Specialist position at On Demand / New Day Recovery LLC?
SUMMARY:
The Client Check-In Specialist provides clients with a welcoming and professional check-in experience before receiving services at On Demand Counseling. This role verifies client and insurance information, collects required documentation and payments, and ensures all check-in requirements are completed accurately and efficiently before services begin.
ESSENTIAL FUNCTIONS:
Client Intake & Support
- Welcome and check in clients in a friendly, professional, and compassionate manner.
- Confirm client identity, appointment information, and demographic details.
- Explain and obtain required consent forms, signatures, and agency documentation.
- Ensure required information and paperwork are complete before services are provided.
- Assist clients with general questions and direct concerns to the appropriate staff member.
Insurance Verification & Payments
- Verify insurance coverage and confirm that insurance information is accurate and current.
- Collect and scan insurance cards, identification, and other required documentation.
- Identify and communicate copays, deductibles, outstanding balances, and other amounts due in accordance with established procedures.
- Collect and accurately process client payments at the time of service.
- Provide receipts and document payments in designated systems.
- Reconcile payments and related records as required by established procedures.
- Coordinate with billing staff to resolve coverage, eligibility, authorization, or payment discrepancies.
Scheduling & Documentation
- Assist with incoming telephone calls and assist with scheduling and general inquiries as needed.
- Maintain strict confidentiality and comply with HIPAA and organizational privacy requirements.
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age.
- Successful completion of BCI/FBI background check and pre-employment drug screen.
- High school diploma or GED required; associate degree preferred.
- Prior experience with insurance verification, client payment collection, or medical billing processes.
- Familiarity with Medicaid, Medicare, and commercial insurance plans preferred.
SKILLS & ABILITIES:
- Demonstrate strong attention to detail, accuracy and discretion when reviewing demographics, insurance coverage, documentation, and payments.
- Demonstrate excellent oral, written, and interpersonal communication skills.
- Remain organized and detail-oriented, managing multiple tasks concurrently in a fast-paced environment.
- Demonstrate proficiency in Microsoft Office and job-related tools.
WHAT WE OFFER
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match (if applicable)
- Professional development opportunities
- Supportive and collaborative work environment
- Opportunity to make a meaningful impact in the lives of individuals seeking behavioral health treatment
EOE/DFWP