JOB DUTIES

Endpoint Management & Imaging

Deploy, build, and maintain standardized, secure images for Windows, macOS, and other platforms using SCCM/MECM and JAMF.

Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching.

Support Intune for compliance policies, light provisioning, and remediation scripting.

Operational Support & Incident Management

Provide Tier 2/3 escalation support for endpoint, application, and hardware issues.

Deploy predetermined solutions for customer requests.

Maintain systems patching, packaging, and asset management and maintenance of Endpoint Management Systems.

Governance & Security

Apply and manage Group Policy Objects (GPOs) and migrate to cloud-based CSP policies as needed.

Ensure endpoint security, compliance, and alignment with client's IT and security standards.

Collaborate with infrastructure and security teams to maintain secure, resilient desktop environments.

Software Distribution & Monitoring

Enable and manage software deployment, patching, and updates using SCCM, Intune, and JAMF.

Monitor desktop infrastructure to ensure system availability and performance.

Architect and govern the software distribution platform for secure and efficient delivery.

Documentation & Knowledge Management

Create and maintain technical documentation, SOPs, and knowledge base articles.

Communicate platform changes and best practices to support and engineering teams.

Continuous Improvement & Strategic Projects

Identify and implement process improvements to reduce complexity and incident volume.

Participate in the design and operationalization of multiple IT projects in a fast-paced environment.

Engage with third-party vendors for support, licensing, and maintenance renewals.

MINIMUM QUALIFICATIONS

Bachelor's Degree in Computer Science (preferred) or Associate's Degree with relevant experience.

3-5 years of experience in desktop engineering or endpoint management.

Novice-level knowledge of SCCM/MECM, Microsoft Intune, and JAMF Pro.

Intermediate scripting skills (PowerShell preferred).

Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join.

Demonstrated experience in incident management, platform governance, and cross-team collaboration.

ServiceNow or ITSM tool experience.

DESIRABLE QUALIFICATIONS

Previous experience in enterprise or public sector environments.

Experience documenting user requirements.

Knowledge of project management methodologies.

Microsoft 365 Certified: Endpoint Administrator Associate.

Experience migrating from on-premises to Intune co-management and Azure AD join.

COMPETENCIES

Individual Contributor Competencies

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Ensures Accountability - Consistently achieving results, even under challenging circumstances.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences.

Persuades - Using compelling arguments to gain the support and commitment of others.

Courage - Stepping up to address difficult issues, saying what needs to be said.

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.