Senior Technical Program Manager

Our client is seeking an experienced Senior Technical Program Manager to lead and oversee the USARCENT G6 IT Support Services contract in Sumter, SC.

The PM will serve as the primary point of contact for the Contracting Officer’s Representative (COR) and will be responsible for the overall success of the contract, ensuring mission-critical IT services are delivered effectively, efficiently, and in compliance with Department of Defense (DoD), Army, and USARCENT standards.

Key Responsibilities

• Manage all aspects of contract execution, including personnel administration, resource allocation, operational performance, compliance, and customer satisfaction.
• Oversee network and systems administration operations, help desk support, LAN/WAN engineering, cyber security, VTC, VoIP/VoSIP services, and database administration tasks.
• Develop and implement Government-approved strategies that proactively reduce network and system risks, ensuring secure and reliable operations.
• Act as the primary liaison with the COR and Government stakeholders, providing clear, timely updates on project status, performance metrics, and issue resolution.
• Ensure adherence to DISA STIGS, DoD, Army IA regulations, ITIL processes, and contractual performance requirements with 98% compliance rates.
• Oversee submission of all required contract deliverables, including monthly performance reports, asset inventories, network diagrams, and cybersecurity compliance reports.
• Recruit, train, and retain a qualified workforce; ensure continuity of operations; and maintain staffing in line with contract requirements.

Required Qualifications

Clearance: Active Top Secret clearance

Education/Certifications:

• Bachelor’s degree in information technology, Computer Science, or related field (master’s preferred).
• VMware, System Administration, and Information Assurance-related certifications (IAT-II level or higher per DoD 8570.01-M).

Experience:

• Minimum 3 years of experience as a Program Manager on large-scale IT contracts.
• Proven leadership in managing multi-disciplinary IT teams supporting enterprise-level DoD environments.
• Demonstrated expertise in network operations, cyber security, and IT systems management.
• ITIL Foundation certification required.

Preferred Skills

• Knowledge of USARCENT operations and mission.
• Familiarity with DoD risk management, cybersecurity frameworks, and IA controls.
• Strong problem-solving, organizational, and communication skills.
• Ability to operate in a high-tempo, mission-critical environment.
• PMP, Certified ScrumMaster (CSM) or other recognized program/project management and IT service management certifications.