Implementation Specialist II - Courts (Remote Position)

Company Overview
 
We are a leading provider of safety software solutions for the justice community. Our mission is to empower courts across the country with innovative, highly configurable technology that streamlines operations, enhances efficiency, and supports fair and effective judicial processes.

Position Summary
 
The Implementation Specialist plays a key role in the successful delivery and configuration of our cutting-edge case management software. In this role, you will work directly with court professionals nationwide to analyze business requirements, configure system solutions, and ensure smooth implementation and adoption of our products. Your expertise will help our customers optimize their operations and achieve greater efficiency in managing their daily court activities.

This position is ideal for a motivated professional with experience in the judicial sector, particularly those familiar with court case management software and process improvement initiatives.

Key Responsibilities

• Analyze customer business requirements and translate them into effective software configurations.
• Configure and customize software applications to align with client needs and operational workflows.
• Develop key project deliverables including process documentation, gap analyses, and functional design specifications.
• Serve as a subject matter expert on product functionality and best practices.
• Conduct onsite and remote training sessions for customer teams.
• Facilitate software testing and user acceptance sessions.
• Provide comprehensive implementation and post-implementation support.
• Consult with clients to identify opportunities for process improvement and system enhancements.
• Collaborate with internal teams—including Sales, Customer Success, Product Management, and Marketing—to share customer feedback and contribute to product development.
• Assist in the creation of training materials and curricula for new features and product updates.
• Travel to customer sites as needed to support implementation efforts.

 Required Qualifications

• Bachelor’s degree in Criminal Justice, Management Information Systems, or a related field.
• Minimum of 2 years of experience in the court or judicial sector.
• Hands-on experience with court case management software.
• Proven experience in software implementation, configuration, or system administration.
• Strong project management, organizational, and presentation skills.
• Demonstrated ability to deliver effective training, with a solid understanding of adult learning principles (preferred).
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Willingness to travel as required.

Preferred Skills

• Familiarity with change management and process re-engineering within the judicial or government sectors.
• Experience collaborating in cross-functional project teams.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into user-friendly language.
  
  EOE/M/F/Disabled/Vet
  This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, 
  national origin, age, disability or protected veteran status.  All qualified applicants will receive consideration for employment.