System Controller

Omni Air International is a private airline providing tailored passenger and government charter services. We’re committed to exceeding expectations, with satisfaction and safety as our measure of success.

We pride ourselves on providing our employees a work experience built on family values. Our employee’s contributions impact the lives of passengers on a daily basis. Our comprehensive benefits package is designed with you in mind. Medical, dental, vision, company paid life insurance, 401K with company match, employee assistance program and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The position works under the direct supervision of the Manager of Systems Control and performs the following functions:

• Oversee and coordinate all day-to-day airlines activities
• Coordinate flow of operational information to all departments and stations for use in planning
• Monitor, maintain and address issues with on-time performance, baggage handling, flight irregularities and caliber of service
• Responsible for airline recovery plans during times of disruption to the flight schedule and directing staff in irregular operations handling (diversions, cancelled flights, over-sale, delays, etc.)
• Analyze future airline operations and assign/route aircraft to ensure all operational needs are fulfilled
• Update and publish aircraft schedules communicated to the rest of the airline
• Communicate all aircraft movements to the customer, down-line stations, and throughout the company
• Prepare daily operational reports to communicate on-time performance and delay metrics
• Responsible for enforcing and demanding compliance with all Company rules, regulations, and directives
• Maintain complete knowledge and familiarity with all terms and conditions of Company contractual obligations, with particular emphasis on passenger service

• Control handling and care of passengers originating, transiting, and terminating on any company flight; including manifest handling-preparation for crew and passengers

• APIS reports and General Declarations 
• Assist company employees and passengers, assuring needs are taken care of; i.e., onward connections, hotel reservations, ground transportation, etc. 
• Facilitate handling of lost and damaged property
• Accomplish such other duties as may be assigned by the Vice President of System Control or Manager of System Control.

QUALIFICATIONS

• Proficient computer skills in Microsoft Office required
• Requires ability to sit for long periods of time
• Must be willing to work 12-hour shift schedule including evening, weekends, and holiday
• Must be organized, and detail-oriented
• Excellent oral communication and phone etiquette skills
• Excellent customer service and organizational skills, display professional conduct
• Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen

• Must be legally authorized to work in the United States for any employer without sponsorship.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• 2-3 years of airline operations experience
• Aviation degree and/or Dispatcher license preferred

PHYSICAL ACTIVITY

• Stand – 5%
• Walk – 5%
• Sit – 90%
• Lift – Up to 50 lbs

MENTAL CAPABILITY REQUIREMENTS

• Ability to handle numerous activities at once and complete in a timely manner
• Work with limited supervision and possess an impeccable attention to detail, excellent customer service and organizational skills required
• Must be able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully with significant detail
• Ability to make decisions which impact the department’s credibility, and services
• Ability to compose letters, outlines, memoranda, and basic reports

Drug Free Workplace, Equal Opportunity Employer M/F/Disability/Veterans/VEVRAA Federal Contractor/Sexual Orientation/Gender Identity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.