Hotel Front Desk Agent

Hotel Front Desk Agent

Overview: 

Omni Hotel & Resorts is committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure.  

Salary for this position is (based on experience): $22.00/hour.  Full Time Associates at Omni Interlocken are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities: 

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression. 

• Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure. 

• Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel’s amenities, services, and local attractions. 

• Explain room features such as the use of room keys, hydration stations, in-room safes, and other services. 

• Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude. 

• Handle luggage storage, retrieval, and ensure timely room departures. 

• Communicate effectively with various hotel departments to address guest needs or concerns. 

• Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service. 

• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods. 

• Attend staff meetings and training sessions as required. 

• Drive town car vehicle and company shuttle to and from designated destinations in a timely manner when shuttle driver is unavailable.

• Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic.

• Greet guests and provide on boarding assistance.
• Ensure cleanliness of vehicle; including interior and exterior.
• Report any safety concern immediately to management.
• Create memorable experience during transportation service.
• Perform other tasks as requested by the front office leadership team. 

Qualifications: 

• Previous experience in hospitality, customer service, or a related field is preferred. 

• A high school diploma or equivalent; further education in hospitality or related field is a plus. 

• Must pass pre-employment drug screen and motor vehicle background check.

• A genuine passion for hospitality and creating a delightful guest experience. 

• Strong interpersonal skills, with the ability to engage guests warmly and effectively. 

• Ability to maintain composure and professionalism in a guest-facing environment. 

• Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guest assistance. 

• Proactive in identifying tasks during less busy periods. 

• Physical ability to handle luggage and assist guests as needed. 

• Lift, carry, and place objects weighing up to 50 pounds without assistance. 

• Move, push, and pull objects weighing up to 200 pounds without assistance. 

• Stand and walk for an extended period of time or for an entire work shift. 

• Must be able to work a flexible schedule, including weekends and holidays. 

• Must be 21 years or older.

 This position will be open and posted until filled, with a minimum posting period of three days.