What are the responsibilities and job description for the Front Desk Agent position at Baymont Hotel - Fort Morgan?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk agent to join our hospitality team. This role is essential in ensuring a seamless guest experience by managing front desk operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.
Responsibilities
- Greet and check in guests with professionalism and warmth, ensuring a positive first impression.
- Handle guest inquiries and resolve any issues or complaints promptly to enhance guest satisfaction.
- Manage reservations, cancellations, and modifications using hotel management software.
- Conduct night audits by verifying and reconciling daily transactions, ensuring accuracy in financial reporting.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Operate phone systems with excellent phone etiquette, answering calls promptly and directing them as necessary.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Collaborate with other departments to ensure smooth operations and guest satisfaction throughout the hotel.
Requirements
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with hotel management systems is a plus; training will be provided for specific software used.
- Excellent communication skills, both verbal and written, with strong phone etiquette.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- Strong attention to detail and problem-solving skills to handle various situations that may arise during the night audit process.
- A passion for hospitality and commitment to providing exceptional service to all guests.
Join our team as a Front Desk agent you can also come in person to do an application this helps making the hiring process faster.
Job Type: Full-time
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fort Morgan, CO 80701 (Required)
Ability to Relocate:
- Fort Morgan, CO 80701: Relocate before starting work (Required)
Work Location: In person