Director of Rooms

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose: To be directly responsible for the overall management of the Rooms Division which covers Front Office, Housekeeping, Guest Services, Reservation operations, and Loss Prevention.

Essential Functions:

• Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
• Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
• Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
• Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
• Maintains close communication with the Resort Manager and other department/division heads.
• Recommends programs for the motivation and development of staff.
• Assists in developing annual budget and action plans, including annual objectives.
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
• Conducts daily review of Rooms Division hotel operations with Department Heads.
• Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

Qualifications:

• Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
• Background in Rooms Operations
• Exceptional management skills with a proven track record in mentoring/leading a successful team.
• Ability to budget and forecast productivities and direct expenses.
• Ability to establish and maintain relationships with vendors, community and organizations.
• Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
• College degree in hotel & restaurant management, or equivalent.
• Flexible schedule to include weekends and holidays.
• Ability to communicate effectively and professionally.
• Ability to work under pressure.
• Ability to work independently and within a team environment.
• Must be detail oriented, extremely organized and punctual.
• Must be professionally polished.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.