Convention Services Manager

Overview

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

The Convention Services Manager prepares all event documentation and coordinates with Sales, property departments and the client to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. This position handles a variety of events, primarily Corporate and State Association Conferences. Our ideal candidate recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events, serves as the meeting planner’s primary contact (following turnover) on property and is responsible for managing the client experience.

Responsibilities

• • Coordinate all aspects of conferences as assigned by the Director of Catering & Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.
  • Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders prior to group arrival.
  • Banquet Event Orders (BEO’s) to be accurate and distributed to relevant departments two weeks prior to event start time.
  • Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
  • Prepares and reviews resumes for groups 10 days prior to arrival. Ensures all departments receive necessary information pertaining to the Conference at weekly resume meeting.
  • Verifies contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
  • Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
  • Initiates the method of payment process and assist the credit manager in all accounting procedures.
  • Collects information to create master account estimates 90 days and 21 days prior to conference/event.
  • Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
  • Participate in all regular and operational meetings as required, including daily Stand-Up meetings, BEO meeting and department meetings.
  • Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • Generate high revenue yielding business for all contracted rooms, function space, and catered events.
  • Be aware of departmental revenue and up sell at every possible opportunity.
  • Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis.
  • During the conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
  • Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
  • Adhere to the Catering and Conference Services Department’s standard operating procedures.
  • Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
  • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
  • Conduct pre- and post-conference meetings when it is agreeable with the client. 

Qualifications

• • • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
    • Excellent communication skills in all aspects: verbal, written and non-verbal
    • College Degree
    • Must have a minimum of 3-5 years experience as a Conference/Convention Services Manger, in a in a luxury hotel or resort property
    • Appropriate, professional appearance and presentation
    • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems
    • CMP Preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages