What are the responsibilities and job description for the Quality Services Manager position at UNC Health?
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
The Quality Manager provides operational leadership for daily clinical quality functions, ensuring regulatory readiness and consistent oversight of quality initiatives. This role manages coordinator performance, prioritization, and quality control while supporting compliance with key regulatory organizations.
Responsibilities
Other information:
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Operational Excellence
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: Yes
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
The Quality Manager provides operational leadership for daily clinical quality functions, ensuring regulatory readiness and consistent oversight of quality initiatives. This role manages coordinator performance, prioritization, and quality control while supporting compliance with key regulatory organizations.
Responsibilities
- Provide consistent operational oversight of daily quality functions, including safety event reviews, core measure abstraction, sepsis bundle monitoring, and eCQM follow-up.
- Deliver structured coaching and prioritization for Quality Coordinators to ensure accuracy, professional development, and balanced workloads.
- Maintain regulatory readiness for CMS, DNV, and Leapfrog cycles through timely documentation, organized reporting, and proactive follow-up.
- Support clinical committees such as Falls, Sepsis, Stroke, and SSEC by ensuring continuity in data preparation, follow-ups, and action tracking.
- Enable sustainable workload distribution to allow the Director to focus on strategic initiatives, system alignment, harm-reduction priorities, and long-range improvement planning.
- Strengthen quality infrastructure by reducing reliance on a single leadership layer for both high-level strategy and daily operational tasks.
Other information:
- Education: Bachelor’s degree in Nursing or Healthcare Administration
- Experience:
- Minimum 3-5 years in clinical quality, patient safety, or regulatory compliance roles.
- Experience in managing teams and coaching staff.
- Master’s degree in Nursing or Healthcare Administration
- CPHQ (Certified Professional in Healthcare Quality)
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Operational Excellence
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: Yes
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.