What are the responsibilities and job description for the Breakfast Server PT position at Omni Hotels & Resorts?
The Omni Homestead Resort & Spa
Overview:
The server will wait on tables promptly, courteously and to serve our guests with a genuine care.
Responsibilities:
* Knowledge of the dining room.
* Must have full familiarity with menus and beverage offerings.
* Greet guests when entering the restaurant with a pleasant smile and superior customer service.
* Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
* Record transaction in MICROS system at time of order and adhere to cash handling standards.
* Check in with guests to ensure satisfaction with each food course and/or beverage.
* Present accurate check to guest and process payment.
* Maintain cleanliness of work areas throughout the day.
* Process station set-up and break-down and complete all other side work duties as assigned.
* Ensure tables are set up properly, including polishing and cleaning glasses.
* Service to guests according to Omni Moments of Service Standards.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Clean, clear and reset service areas.
* Protect the hotel from liability with regard to over serving guests.
* Perform any other duties as assigned by the restaurant manager.
Qualifications:
* Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
* Must have unexpired Food Handlers and TIPS - or obtain upon hire.
* Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
* Previous cash handling experience preferred.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
* Ability to accurately and efficiently input information into MICROS.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Ability to work cohesively with co-workers both within and outside of your department.
* Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
* Excellent customer service, service recovery and problem-solving skills.
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
* Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
* Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer.