What are the responsibilities and job description for the Care Coordinator/ Bi-lingual (English/ Spanish) position at Omni Family of Services?
OMNI FAMILY OF SERVICES
CARE COORDINATOR
BI-LINGUAL (ENGLISH/SPANISH)
Role Description
This is a full-time, on-site role for a Care Coordinator/ Bi-lingual (English/ Spanish), located in Memphis, TN. The Care Coordinator generally meets with the client(s) and the client's family (foster, adoptive or biological) at least once monthly, with one face-to-face visit every 90 days. At the time, telehealth visits are permitted to replace the face-to-face contact. The Care Coordinator's hours of work will vary depending on the individual needs of his/her caseload but are generally able to be scheduled in a manner that does not exceed 40 hours in each week. Guided by our core values of Embracing Diversity, Safety, Trustworthiness, Emotional Intelligence, Empowerment, and Mindful Collaboration (ESTEEM), we are committed to creating a culture of safety, hope, and resilience. As a trauma-competent organization, we are actively working toward becoming a Hope-Centered Agency, believing in the transformative power of hope—the belief that tomorrow can be brighter and that we all have the power to make it so.
The Care Coordinator will be responsible for managing and coordinating client treatment plans, assessing client needs, maintaining clear and effective communication with clients and families, and collaborating with healthcare providers to ensure high-quality care. Additional responsibilities include providing excellent customer service to address client concerns and improve client satisfaction.
Qualifications
- A desire to help others become the best they can be in serving our clients while managing a healthy work/life balance.
- Strong Communication skills to effectively interact with clients, families, and healthcare teams.
- Ability to be a team member and thought leader.
- Proficiency in Customer Service to respond to client needs and ensure satisfaction.
- Organizational and problem-solving skills to manage complex cases.
- Ability to work collaboratively in a healthcare setting.
- Bachelor's degree in a behavioral health related field is preferred.
- Experience in behavioral health or similar healthcare settings is an advantage.