What are the responsibilities and job description for the Full-Time Onsite Pharmacy Tech/Patient Copay Support Representative position at Omega Healthcare Management Services?
Required Education and Experience
- High School Diploma or GED required.
- Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology.
- Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions.
- Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction.
- Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately.
Preferred Education and Experience
- One to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.
- Active state Pharmacy Technician registration/licensure and national certification such as CPhT/PTCB or equivalent.
- Spanish/English bilingual capability.
- Additional post-secondary education or healthcare-related training.