Service Account Coordinator

Join Omega Fire & Life Safety, a trusted leader in the life safety industry, providing fire alarm, integrated security, access control, and network video solutions for commercial, industrial, and institutional clients.

Position Summary:

We are searching for a detail-oriented, highly organized, pro-active Service Account Coordinator, to support our service department and ensure smooth scheduling, communication, and execution of inspection and service work. This role acts as a critical liaison between our service technicians, customers, and internal teams, ensuring deadlines are met, documentation is accurate, and customers are kept informed.

Responsibilities:

Customer Service & Communication

· Maintain a professional and customer-focused demeanor at all times.

· Respond promptly to customer inquiries and service call requests.

· Provide updates to customers regarding service status, inspection dates, and report delivery.

Scheduling & Coordination

· Schedule inspections and service calls based on technician availability and customer needs.

· Ensure timely completion of recurring inspections in compliance with NFPA and local jurisdiction requirements.

· Track open work orders and ensure all service requests are completed in a timely manner.

Documentation & Reporting

· Prepare and distribute inspection reports, deficiency lists, and work orders.

· Maintain accurate records in the service management system (work orders, timesheets, parts usage, etc.).

· Support invoicing by ensuring all documentation is complete and accurate.

Team Support

· Collaborate with the Service Manager to prioritize urgent calls and allocate resources effectively.

· Notify sales team to prepare minor repair quotes, and/or recommending follow-up for larger projects.

· Assist with internal company projects and data entry, as needed.

· Help ensure compliance with company policies and industry standards.

Qualifications:

2 years of administrative, dispatching, or account coordination experience (preferably in the fire alarm, security, or mechanical service industry).

Skills:

· Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

· Excellent written and verbal communication skills.

· Proficiency with typical office software; email, spreadsheets, word processing, and PDF programs. Experience with service management or ERP software is a plus.

· Familiarity with NFPA 72 and fire alarm inspection processes highly desirable.

· Very good command of English language required.

· Customer-focused mindset with a commitment to quality service.

· Detail-oriented and process-driven.

· Team player who thrives on collaboration and problem-solving.

· Reliable means of transportation.

· Ability to pass both a background check and drug screening.

· While performing duties, the employee must be able to lift 50lbs, walk, stand, climb stairs, balance, bend, stoop, crouch, reach, use hands to touch, finger, operate and handle tablets, phones, computers, and basic office tools with intermittent light to moderate physical activity. The position requires close vision, distance vision, color vision, depth perception, ability to focus, peripheral vision, and the ability to make discriminations in sound.

· Work pace is moderate.

Benefits:

· Competitive pay commensurate on experience, education, and/or certifications.

· $21.50-$28.80 per hour, full time/40 hours per week.

· Company apparel provided.

· Medical, dental, and vision insurance with company contribution.

· Supplemental insurance, including company-sponsored life insurance.

· 401(k) with company contribution.

· Paid-time-off (PTO) and nine (9) annual holidays.

· Training and educational benefits.

· Bonuses available.

This is a drug-free and tobacco-free workplace.
Veterans encouraged to apply.
Interested candidates are to send their resumes to careers@omegafls.com

Pay: $21.50 - $28.80 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• administrative, dispatcher, or account coordination: 2 years (Preferred)

Work Location: In person

Salary : $22 - $29