Executive Director, Client Leadership

OVERVIEW

The US Client Solutions Lead will be responsible for leading media strategies across a retail portfolio of brands, overseeing a dynamic team, and developing cutting-edge, full-funnel marketing solutions. This individual will serve as a key strategic partner to the client, focusing on driving growth, profitability, and client satisfaction while fostering strong, lasting relationships. The ideal candidate will bring expertise in omnichannel strategy, client management, retail, and creative media execution.

KEY RESPONSIBILITIES

• Lead and inspire a large, cross-functional team of media and marketing experts, driving business objectives through cohesive, results-driven strategies.
• Develop and nurture key client relationships, positioning yourself as a trusted advisor with a deep understanding of the client’s goals, culture, and transformation initiatives.
• Lead strategic discussions with senior client stakeholders to proactively drive growth and innovation, ensuring the development of business-centric, data-driven strategies that elevate the client’s brand presence and market impact.
• Champion client’s overarching vision, guiding teams in integrating creativity, technology, and media solutions to achieve tangible business results.
• Focus on identifying new revenue opportunities while ensuring that existing efforts are optimized for maximum impact and alignment with evolving business needs.
• Build a high-performance, growth-focused team by providing leadership and mentorship, fostering an inclusive, collaborative environment to achieve top-tier client service.
• Work closely with the client’s various business units to ensure seamless collaboration, operational efficiency, and strategic alignment.
• Collaborate with OMG’s internal leadership across teams and divisions to identify and implement process improvements, new growth opportunities, and actionable insights.

EXPECTED PROFILE

Business Leader: A strategic and authentic leader who inspires excellence, drives accountability, and fosters a high-performance culture within the team—a forward-thinking visionary who can navigate the complexities of a global retail client.

Client-Focused: A seasoned business advisor who builds deep, trust-based relationships with senior client stakeholders, offering a strategic, solution-oriented approach to achieving shared goals and accelerating growth.

Media Strategist: A dynamic leader with a strong track record in developing and executing omnichannel media campaigns, skilled at integrating creativity and data to unlock new opportunities for a diverse portfolio of brands.

Commercially Savvy: A results-driven leader with a solid understanding of P&L management, operating models, and growth drivers, capable of identifying opportunities to scale a client’s business while maintaining efficiency.

Strategic and Detail-Oriented: A strategic thinker with a sharp focus on execution, adept at balancing big-picture thinking with attention to detail to solve complex challenges and meet client goals.

Bias for Action: A decisive leader with the agility to make timely decisions, take calculated risks, and continuously drive improvements in processes, performance, and growth outcomes.

CRITICAL SKILLS

• Proven experience managing large, high-impact client relationships, ideally with at least 15 years in agency or media marketing services at a senior leadership level.
• A deep understanding of finance and resource management, capable of leveraging business insights to inform strategy and drive growth.
• Expertise in building and nurturing client relationships, resulting in both high-quality work and organic growth for the client.
• Strong collaboration skills, able to navigate complex internal and external networks while influencing key decision-makers at all levels.
• Experience in leading and evolving teams and operational models, ensuring optimal execution across client assignments.
• Strong cultural awareness and leadership adaptability, able to lead diverse teams and clients with authenticity and relevance.
• Data-driven decision-maker with an ability to translate insights into actionable strategies that drive client and business success.
• Comfort and experience navigating complex organizational structures, embracing ambiguity, and fostering a culture of continuous improvement.
• Deep understanding of the retail media/industry landscape, including ecosystem connectivity and seasonal sales cycles.

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$150,000 - $250,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.