Customer Relations Representative

At Olympus Solutions Incorporated, we are actively looking for an Entry Level Customer Relations Representative to join our Bakersfield team. They will act as the key point of contact in face-to-face interactions, playing a vital role in ensuring customer satisfaction and fostering long-term relationships in our company. The ideal candidate for the role embraces challenges, has a genuine passion for connecting customers to the best telecommunications products on the market, and is ready to join a company that is constantly striving to be better for their customers, brand partners, and employees.

As a Customer Relations Representative, you will be responsible for:

• Engaging customers directly, providing accurate information regarding our products and services, and fostering trust-based relationships with our customers in a face-to-face setting.
• Addressing customers’ concerns and complaints with empathy and professionalism, actively problem-solve, and reach a solution that best suits the customer.
• Keeping up to date with product changes and updates in our services, including features, benefits, and pricing advantages.
• Following company guidelines and standard operating procedures to ensure compliance and regulations during all interactions.
• Collaborating with other departments, such as marketing and sales, for a seamless customer experience, and cross-training to gain valuable customer service strategies.

What are the key qualifications for the Customer Relations Representative?

• Prior experience in a customer-facing role such as sales, customer service, or related fields is preferred.
• Outstanding communication skills, in written and verbal form.
• Self-starter and motivated individual with a positive attitude, maintaining professionalism in dynamic environments.
• Ability to recognize problems and concerns, provide prompt solutions, and maintain a customer-centric approach to ensure long-term customer relationships.

Customer Relations Representative Position Details

• Employment Type: Full-Time Work (40 - 50 hours per week), with major holidays off
• Job Location: Customer Relations Representatives will come to our office in Bakersfield, CA daily, and have assigned territories to work from in the surrounding area.
• Client: T-Mobile
• Pay: Commission (weekly average range employees make is $900 - $1,300)

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $60,000 - $70,000