What are the responsibilities and job description for the Customer Service Representative position at Can Do Crew Plumbing Heating and Air?
Job description: Customer Service Representative
What You’ll Do
- Answering customer inquiries and providing information about services offered.
- Scheduling appointments for plumbing and HVAC services.
- Handling customer complaints and resolving issues in a timely and professional manner.
- Coordinating with technicians to ensure timely service delivery.
- Maintaining accurate records of customer interactions and transactions.
- Upselling additional services or products to customers when appropriate.
- Following up with customers to ensure satisfaction with services provided.
- Outbound calls to follow up on missed opportunities or to schedule seasonal appointments for members
- Collaborating with other team members to improve overall customer service experience.
- Adhering to company policies and procedures to ensure consistent service delivery.
Who We’re Looking For
Are you
- Dependable and Energetic: You bring a positive attitude to the job every day.
- Motivated to Succeed: You’re eager to earn a competitive salary and bonuses.
- Passionate About Your Craft: You love what you do and strive for excellence.
- Family-Oriented: You value a healthy work-life balance.
- Organized and Fun: You can keep things in order while enjoying the process, and you appreciate a boss who loves the Ohio State Buckeyes!
If this sounds like you, then you’re in the right place!
Who We Are
At CAN DO CREW PLUMBING, HEATING & AC, we are experiencing explosive growth and are looking for enthusiastic individuals to join our dynamic family! With a supportive and energetic team, we provide the tools and environment you need to thrive in your career. If you want to be part of a company that values your contributions and fosters personal and professional growth, we want to hear from you!
Why Choose Us?
- Established Systems: We have a robust customer base and efficient marketing strategies in place to ensure your success.
- Career Growth: Our owners are dedicated to recognizing hard work and providing opportunities for advancement.
- Supportive Environment: Join a family-oriented team where your passion for this position will be nurtured.
Benefits
We believe in rewarding our team members for their hard work. Here’s what we offer:
- Competitive Pay: Pay range from $21-26/hr.
- Comprehensive Health Benefits: Eligible for paid health benefits (Aetna HMO and PPO options), along with vision and dental insurance.
- Paid Time Off: Enjoy 5 sick days, 7 paid holidays (your birthday OFF!), and vacation based on time served.
- Retirement Savings: Participate in our 401k Retirement Plan, where you'll receive a 3.5% match when you contribute 6% of your wages!
- Steady Work: Benefit from consistent, year-round work with flexible scheduling options!
Requirements
To be successful in this role, you need:
- Experience: 2 years of customer service experience
- Experience working with Service Titan
- Bi-Lingual: this is a MUST for this position.
- Valid Driver's License: A clean driving record is essential.
- Background Check: Willingness to undergo a background check and drug test.
- Growth Mindset: A desire to learn and earn significantly while adhering to high ethical standards.
- Willing to work until 5pm Mon-Fri and be on a Saturday rotation (OT)
About Us
Since Doug took ownership in 2020, we have grown 900%. Our aggressive yet strategic growth mindset keeps our employees engaged and passionate about their work. We strive for excellence—not perfection—and aim to make a positive impact on our community.
Ready to Join Us?
If you’re looking for more than just a job and want to be part of a team that values your contributions, apply today! Please submit your resume and a brief cover letter outlining your experience and why you’re excited to join CAN DO CREW.
Salary : $21 - $26