Voucher Coordinator & Community Liaison

Description

Olympic Peninsula YMCA

Voucher Coordinator / Community Liaison

JOB DESCRIPTION

Position Title: Voucher Coordinator / Community Liaison
Reports to: Vice President of Social Impact
Position Type: Full-Time (40 hours per week)
Compensation: $26/hour Full Benefits
Work Schedule: Monday–Friday, with occasional evenings or weekends as needed
Location: TBD – partial remote work possible, with regular in-person engagement across Jefferson and Clallam Counties

This job is grant dependent.

Company Overview 

The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to strengthen communities through programs and services that build healthy spirit, mind, and body. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.  

GENERAL FUNCTION

The Voucher Coordinator / Community Liaison advances the Olympic Peninsula YMCA’s purpose to strengthen community connections and ensure equitable access to resources and programs. The position supports the YMCA’s vision that “individuals and families in our region would know themselves to be resilient, vital members of a well-connected, supportive community.”

This role combines administrative and financial coordination with community engagement. The Voucher Coordinator is responsible for creating, processing and tracking vouchers, managing financial reporting, cultivating vendor and partner relationships, and connecting with families, individuals, and organizations throughout Jefferson and Clallam Counties. In-person participation for meetings, training, community engagement, vendor visits, and program support is required.

Specific goals include:

• Creating, coordinating and maintaining accurate and efficient voucher systems.
• Building trusting partnerships with vendors, community organizations, individuals and families.
• Representing the YMCA in meetings, coalitions, and events that strengthen community collaboration. Making presentations to community organizations.
• Supporting the Social Impact team to expand access to resources and programs their clients may qualify for.

AREAS OF RESPONSIBILITY

Voucher Coordination & Financial Tracking

• Create, process, track, and manage vouchers efficiently and accurately.
• Maintain organized digital and physical records of voucher distribution and redemption.
• Reconcile voucher transactions with YMCA finance team and support grant reporting.
• Monitor budgets, track expenditures, and prepare financial reports.
• Ensure compliance with YMCA financial policies and program guidelines.

Community & Vendor Engagement

• Build and maintain strong, positive relationships with vendors, community organizations, individuals and families.
• Recruit and onboard new vendors; provide guidance on voucher program participation.
• Serve as liaison between vendors and YMCA staff to resolve billing or communication issues.
• Represent the YMCA at community meetings, coalitions, and events.
• Conduct outreach to expand awareness and participation in voucher programs.

Program Support & Communication

• Collaborate with the YMCA Social Impact team on program implementation.
• Participate in program-related community engagement activities (e.g., Family Nights, resource fairs, outreach events).
• Close communication loops between vendors, partners, and participants to ensure service quality and follow-through.
• Contribute to updates of the regional resource directory and community information.

Data Collection & Reporting

• Collect and manage program data to track outcomes and support reporting.
• Use YMCA systems and databases for accurate documentation and reporting.
• Provide updates to the Vice President of Social Impact and finance team as needed.
• Support program evaluation and continuous improvement initiatives.

Professional Development & Collaboration

• Participate in team meetings, training, and professional learning opportunities.
• Stay informed on best practices in community resource coordination, vendor management, and financial reporting.
• Build and sustain partnerships aligned with YMCA goals for community resilience and wellbeing.

Other Duties as Assigned

• Assist with special projects and other YMCA initiatives as directed by the Vice President of Social Impact and/or CEO.

Qualifications

MINIMUM REQUIREMENTS

• Bachelor’s degree, or equivalent combination of education and experience demonstrating ability to perform job responsibilities.
• 2 years of experience in community-based, financial, or administrative services.
• Excellent communication, writing, and interpersonal skills.
• Strong problem-solving, organizational, and time-management skills.
• Attention to detail and accuracy in data entry, reporting, and recordkeeping.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Powerpoint) and/or Google Workspace.
• Knowledge of community resources and vendor management preferred.
• Ability to build rapport and communicate effectively with diverse populations.
• High degree of emotional maturity, cultural competency, and ethical standards, including confidentiality.
• Valid Washington State driver’s license and reliable transportation.
• Ability to work independently, attend community meetings, and travel across Jefferson and Clallam Counties frequently.
• Must be 21 years of age or older.
• Must pass a comprehensive background screening.
• Current CPR and First Aid certification or ability to obtain within 30 days of hire.
• Complete all online trainings which includes child abuse prevention training within 7 days of hire
• Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adheres to policies to boundaries with youths
• Reports suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements
• Responsible for general housekeeping tasks to ensure the workspace is always clean
• Submits hours worked accurately on the electronic timecard, within timelines for supervisor approval
• Passion for high standards and beliefs in the YMCA mission of youth development, healthy living, and social responsibility
• Flexible schedule as needed as on occasion may need to work evenings and/or weekends

WORK ENVIRONMENT

• Office environment with occasional interruptions
• The noise level in the work environment is usually moderate
• Evening and/or early morning, and/or weekend hours periodically
• Occasional travel required
• This is a hybrid position offering flexibility for remote work, while requiring regular in-person engagement for meetings, vendor visits, and community events across Jefferson and Clallam Counties. Travel and attendance at community programs and events are expected as part of the role.

BENEFITS

• Full YMCA benefits package: health, dental, vision, retirement contributions, paid leave, YMCA membership, and professional development.
• Mileage reimbursement for work-related travel.
• Supportive, mission-driven work environment committed to community wellbeing, equity, and inclusion.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor

• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• The employee frequently is required to sit and reach and must be able to move around the work environment
• Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms, stooping, keeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
• Carrying supplies, up to 25 lbs.

Driver Requirements

Private Vehicle, Requesting Reimbursement

• Valid driver’s license
• Proof of insurance

YMCA Vehicle

• 18 years of age or older
• Valid driver’s license
• Driving record which meets or exceeds YMCA standards, driver records request will be submitted

TO APPLY

Please submit a cover letter and résumé with your application. Applications will be reviewed on a rolling basis until the position is filled.

YMCA is an Equal Opportunity Employer

Salary : $26