IT Systems Support Analyst

Provides rotating 24/7 on-call support for systems that are identified in an SLA.

Expected starting salary is $36.60 to $48.88. Full salary range $36.60 to $61.15 per hour.

Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions.

OR

A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

 

Under minimum supervision of an Information Technology Manager, provides advanced Information Systems (IS) integration, administration, optimization and support on all phases of computer systems and applications across various platforms for business and technical engineering systems in a complex computing environment.  Plays a lead technical role in projects and/or technology initiatives through all phases of systems development including: planning/design, development, implementation and operation for complex computer projects.  Makes complex decisions.  Assists and trains users in extraction and usage of system data. Responsible for liaison activities between assigned departments, management, vendors and ITS staff. Supports a diverse, respectful, and inclusive workplace.

• Provides advanced Information Systems (IS) integration, administration, and support on all phases of computer systems and applications across various computer platforms for business and technical engineering systems in a complex computing environment.
• Plays a lead technical role in projects and/or technology initiatives through all phases of systems development.
• Determines and creates documentation and facilitates training for management and user personnel in usage of system equipment, system data and overall system capabilities; develops and documents process and procedures for ongoing management of the environment.
• Collaborates with ITS Workgroups on the proper procedural and system operational functions between assigned departments, ITS, system vendors, and state agencies relative to the automated systems; coordinates related activities between management and user personnel.
• Provides technical and/or business application consulting in research, definition of measurement criteria, and evaluation of new hardware and software alternatives and preparation of technical justification for future purchases.
• Collaborates with other areas of ITS and customers to inform, assist and provide technical input and assistance.
• Provides rotating 24/7 on-call support for systems that are identified in an SLA.
• Performs related duties as required or assigned.

• Thorough knowledge of technical specialty including industry best practices
• Knowledge of advanced information systems integration, administration, optimization and support
• Knowledge of computer systems and applications across various platforms for business
• Knowledge technical engineering systems in a complex computing environment
• Skill in analytical thinking and problem solving
• Skill in teamwork and interpersonal interaction
• Skill in leading projects and technology initiatives
• Skill in creating training documents
• Skill in facilitating training events
• Ability to provide technical leadership to other staff
• Ability to analyze requirements, procure effective solutions and manage solution implementation
• Ability to work in a team-oriented; collaborative environment
• Ability to communicate effectively both orally and in writing
• Ability to organize and prioritize workload

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function:	24% or Less	25% - 49%	50%-74%	75% or more
Office environment			X
Outdoors environment	X
In vehicle / operating equipment	X
Confined/restricted working environment	X
Exposure to weather and atmospheric conditions	X
Wet and/or humid, noise,  vibration	X
Sitting			X
Standing, walking, reaching, pulling, climbing	X
Crouching, kneeling, stooping, balancing, crawling	X
Push up to 30 pounds	X
Lift up to 30 pounds	X
Handling, repetitive hand and foot movements	X
Typing, data entry		X
Talking, hearing			X
Operate vehicle	X
Close and distance vision	X
Color vision, depth perception, field of vision		X
Accommodation (bring object into sharp focus)		X
Sedentary (exert up to 10 pounds of force)			X
Light effort (exert up to 20 pounds of force)		X
Medium effort (exert up to 50 pounds of force)	X

Salary : $37 - $61