Administrative Assistant 2 - Adult & Family Services

Associate’s degree from an accredited college or university in business, administrative assistant, or related field.

OR

Combination of education and experience equivalent to two (2) year of experience in a customer-focused position.

Regular and reliable attendance is a necessary component of job/position.  Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.

Under supervision, provides customer service to internal and external customers, answers questions, responds to email, and answers multi-line phone system. Verifies data in computerized systems and assists with troubleshooting simple issues. Updating and maintaining client data in system records. Performs a variety of additional administrative support tasks to the area of assignment. Supports a diverse, respectful, and inclusive workplace.

• Maintains records and files in multiple data bases. Contacts state entities for data verification and maintenance. 
• Provides trouble-shooting assistance on computers, software applications, office equipment, and provides technology support in conference rooms. 
• Provides computer and office equipment support to department users. 
• Provides administrative support to Adult & Family Services staff and leadership.
• Answers phone lines for health housing and human services. 
• Sorts and scans mail into the electronic management system. 

• Knowledge of office procedures and equipment.
• Knowledge of policies, regulations, procedures, and practices pertaining to the area of specialization.
• Knowledge of community resources.
• Skill in the use of computers and technology.
• Ability to perform administrative tasks.
• Ability to maintain the confidentiality of information.
• Ability to enter data quickly and accurately, with attention to detail.
• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions.
• Ability to establish and maintain effective working relationships with others.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively both verbally and in writing.
• Ability to recommend solutions to problems.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function:	24% or Less	25% - 49%	50%-74%	75% or more
Office environment				X
Sitting, standing			X
Walking, reaching, pulling	X
Typing/data entry			X
Talking, hearing			X
Close and distance vision		X
Color vision, depth perception, accommodation, field of vision	X
Sedentary (exert up to 10 pounds of force)				X

Salary : $24 - $41