What are the responsibilities and job description for the IT Help Desk Technician position at Ollie's Bargain Outlet, Inc.?
Join our team and live the Ollie-tude!: (Ollie’s Core Values)
The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems.
Primary Responsibilities
- BE A TEAM PLAYER- Associates are expected to be supportive and work together.
- BE CARING- How do I treat others with courtesy, dignity, and respect?
- BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
- BE COMMITTED- Operate with grit, passion, tenacity, and action.
- BE GROWING- How do we get better every day?
- BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
- Medical, Dental, Vision, and RX coverage after 30 days of employment.
- 401K, Company match begins at Associate enrollment
- Strong career growth & talent development culture
- 20% Associate discount on all Ollie’s purchases.
- Vast array of voluntary benefits
The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems.
Primary Responsibilities
- Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
- Test and debug software and hardware issues in order to provide solutions to reported problems.
- Assist with coordinating the resolution of hardware/software system problems.
- Perform more advanced troubleshooting and assist users through more advanced procedures.
- Advise and assist end users with the operation and use of systems.
- Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
- Configure and install desktop systems, thin client terminals, and laptops.
- Configure and install store systems.
- Perform periodic maintenance of systems at the support center, distribution centers, and stores.
- Provide professional customer service to managers and users.
- Complete any additional responsibilities as assigned
- High school diploma or equivalent required.
- 1 year experience in Information Technology.
- Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
- Ability to exercise sound judgment.
- Ability to preserve confidentiality of information.
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
- Excellent analytical skills.
- Accuracy and attention to detail.
- Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull over 100 pounds.
- Ability to remain in a normal seated position regularly.
- Ability to see, hear, and speak regularly.
- Ability to grip, reach, and pinch with arms and hands frequently.
- Ability to bend and twist occasionally.