What are the responsibilities and job description for the Medical Front Desk Receptionist position at Olivos Medical Center & Spa?
MEDICAL FRONT DESK RECEPTIONIST
We are a growing primary care medical center committed to providing excellent patient service. We are seeking a dependable, organized, and service-oriented professional to join our front desk team.
Key Responsibilities:
- Welcome patients and complete check-in and checkout.
- Schedule and confirm appointments, answer calls, and route messages to the appropriate staff.
- Verify insurance eligibility and benefits.
- Process copayments and other patient payments, and issue receipts.
- Update patient information and upload documents into electronic medical records.
- Request and follow up on medical records from other facilities, with appropriate authorization.
- Receive, process, and follow up on requests, referrals, and prior authorizations in coordination with the responsible staff.
- Coordinate patient flow with clinical and administrative teams, and communicate professionally with patients, providers, and other facilities.
- Protect patient confidentiality in accordance with HIPAA requirements and office policies.
- Perform other administrative duties assigned by management.
Desired Qualifications:
- Excellent patient service and in-person and telephone communication skills; bilingual English and Spanish preferred.
- Experience in patient service and proficiency with computers, electronic systems, and medical records.
- Strong organization, attention to detail, and the ability to prioritize and work efficiently in a busy environment.
- Ability to learn quickly, adapt, follow instructions, and comply with established procedures.
- A positive attitude, professional ethics, and strong teamwork skills.
- Punctuality, reliable attendance, and a commitment to productivity, quality performance, and continuous improvement.
Previous medical front desk experience and familiarity with eClinicalWorks (eCW) are preferred.
Tipo de puesto: Tiempo completo
Sueldo: $15.00 - $16.00 la hora
Horas previstas: de 30.0 a 35.0 por semana
Lugar de trabajo: Empleo presencial
Salary : $15 - $16