North America Claims Business Manager - NYC or Philly (Hybrid)

Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.How you will create an impactThis position reports to the Chief Claims Officer, North America and is responsible for coordinating and facilitating the strategic business initiatives for the North American Claims division and driving litigation management to support the technical excellence within the Claims function. This position will also be responsible for supporting training and development, with an emphasis on establishing a strong program for early career employees. This position collaborates directly with senior claims, underwriting, actuarial, legal and compliance leaders to ensure effective development and management of strategic objectives and policies.Key Responsibilities:Coordinate and facilitate various strategic initiatives within the NA Claims organization, working closely with internal stakeholders to ensure timely deliverables.Develop and oversee a process for capturing, cataloging, analyzing and disseminating key information, with a view towards helping propagate best practices.Continue to develop and improve the early career programs to ensure they create a pipeline of junior talent. Formalizing a specialized onboarding and training regimen will supplement the Claims and onboarding program. The person in this position will be expected to utilize existing relationships internally and externally to ensure Claims provides high quality training opportunities not only to new hires but also to continue to upskill existing talent. Panel counsel management and oversight of the 16 financial lines panels, including negotiation of rates, conflicts and creation/oversight of litigation management guidelines appropriate for each LOB. As various LOBs shift to duty to defend policies, this may further require the development of duty to defend panels in collaboration with the Head of Financial Lines Claims, underwriting and product. This also includes handling non-panel counsel requests and assistance in drafting policy endorsements related to the same. These duties are separate from the support received from firm management and vendor services. The panel counsel relationships for financial lines are a longstanding policy benefit that make ua a market differentiator in this industry. The specialized nature of these panels requires knowledge of the products and risks associated with each line of business within financial lines, familiarity with the industry and the competitive landscape, and willingness to keep abreast of a continually changing legal landscape in the underlying law for each line of business. Active involvement in expense management and ensuring team is aware of and actively engaging in expense initiatives. Continuous oversight and identification of expense saving opportunities, including utilization of internal resources, where appropriate.Creation and maintenance of claims shared resources site in collaboration with operations. This will include ongoing development of materials to ensure the full team is aligned on key strategic initiatives, current guidelines and protocols, trends and legal developments).Managing team projects and initiatives as they arise under the guidance of Head of Technical Claims.Building and maintaining strong and effective relationships with key internal and external business partners to ensure that service delivery meets appropriate standards and expectations.Driving a culture that promotes collaboration, diversity and inclusion.What you'll need to succeedThe candidate should demonstrate a passion for the business and for breaking new ground to lead change. The successful candidate will possess a demonstrated ability to educate and communicate, to lead by example as well as through direction, and to motivate a driven, bright, diverse team, while serving as an exceptionally effective change agent. The candidate will possess a strong business and process mindset, along with change leadership skills to unify operational teams around common goals.Additional Requirements:Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen; ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals.Self-directed with ability to motivate and effectively influence others.Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.Strong problem solving and conflict resolution skills; creativity in resolving unique and challenging business problems.Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.Strong written and verbal communication, influencing capability and an ability to build credibility quickly.Ability to drive and achieve results, with ability to manage multiple projects and initiatives.Strong computer skills including Microsoft Office Suite and other business-related software systems.