What are the responsibilities and job description for the Call Center Customer Service (Seasonal) Onsite & Remote (Utah Applicants Only) position at Olive & Cocoa?
Calling all customer service wizards, we need your expertise during our holiday season! We have seasonal Onsite and Remote positions available! **Remote individuals must be located in Utah.
About Olive & Cocoa: We are passionate about providing unique, luxurious, and thoughtful gifts that will give a lifetime of memories to your friends and loved ones. Be a part of our exceptional team here at Olive & Cocoa and enjoy the best part of gift giving!
What you will be doing: As a Seasonal Customer Service Representative, you will be assisting customers with a variety of needs such as processing orders, initiating returns, recommending ideal gifts for recipients, resolving shipping issues, updating account information, and answering general inquires.
Our ideal candidate for the Customer Service Representative position will be one who is passionate, extremely professional, and understands the importance of building brand value. Achieving 100% customer satisfaction while exercising suggestive selling with refined style is at the core of this role.
All about the $$: Hourly base pay is $13/hour PLUS if you complete the season with us (12/23/25), you could earn up to an additional $2 if remote or $3 if onsite for hours worked with our retention and attendance bonus! If you are onsite $2 is paid out weekly for the attendance bonus, if you are working remote, $1 is paid out weekly for the attendance bonus if you don't miss any shifts. In addition an extra $1 will be paid out for every hour worked at the end of the season if you complete the season.
What is my schedule: We have the flexibility for that! We have shifts starting as early as 6 am and going as late as 10pm, 7-days a week. Part-time and full-time positions are available.
Our amazing customers are still placing orders on the weekends so you must be available to work at least 2 weekend days a month.
Start Dates: Weekly start dates beginning October 13th going through November 10th
Training Schedule (Paid): Regardless of your desired schedule, you must be able to participate in the first 2 weeks of training based on the schedule below.
Day Training Options, starting weekly:
- Week 1: Tuesday - Friday, 9a to 3p
- Week 2: Monday - Friday, 9a to 3p
Got to LOVE the PERKS:
- Fun, relaxed, and casual environment
- No dress code if you’re onsite
- 60% employee discount
- Free catered lunches in December for onsite team members
- Raffles and gift giveaways
- Awesome referral program
What to expect
- Answer incoming customer calls and emails in a timely manner and provide exemplary customer service to everyone.
- Maintain knowledge of current product offerings to build value to the customer.
- Address customer concerns and issues and work towards resolving the problem.
- Ensure floral call-backs are completed daily.
- Process refunds, and reshipments and assure related documents are completed accurately.
- File UPS claims to assure packages are delivered correctly.
Requirements & Qualifications
- High School diploma or equivalent
- A minimum of two years in a customer service.
- Strong computer, communication and organizational skills
Olive & Cocoa is proud to be an equal opportunity employer. Olive & Cocoa does not discriminate in any aspect of employment on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by federal, state, or local employment discrimination laws where Olive & Cocoa does business.
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Referral program
Application Question(s):
- Please provide the best email to contact you at:
- Have you previously worked at Olive & Cocoa?
Experience:
- Call center: 1 year (Required)
Work Location: In person
Salary : $13 - $16