What are the responsibilities and job description for the Rep, Customer Service 1 position at oldcastlebuildingenvelope?
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Job Summary
Serve customers by providing product and service information, processing quotes and orders, resolving product and service issues, and assisting with cost estimates, product sizing/dimensions, and installation discussions.
Essential Duties & Responsibilities
- Maintain strong knowledge of company products, services, and clients
- Document customer interactions and transactions accurately
- Listen attentively to customer needs, demonstrate empathy, and advocate for the customer
- Process phone, fax, and email quotes and orders accurately within required cut-off times
- Enter faxed, emailed, and phoned-in orders for production
- Coordinate between sales and production to meet customer deadlines
- Maintain effective communication with sales, production, product, and support teams
- Communicate delivery dates and times to customers
- Resolve product or service issues by identifying causes, recommending solutions, expediting corrections, and following up to ensure resolution
- Assist sales staff with expediting orders and communicating with the production floor
Skills, Knowledge & Qualifications
- Minimum 1 year of customer service experience (glass industry preferred)
- Strong organizational, listening, and communication skills
- Ability to read, calculate, and write measurements using number fractions
- Ability to read and interpret drawings and specifications
- Computer proficiency with accurate numeric data entry
- Ability to work independently, manage priorities, and meet deadlines
- Ability to work efficiently in a fast-paced, team-oriented environment
- Willingness to work overtime as required
- Experience in installation, assembly, carpentry, or construction is a plus
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.