What are the responsibilities and job description for the Customer Service Representative position at oldcastlebuildingenvelope?
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.
This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Job responsibilities include:
- Maintain a broad knowledge of clients, products and services of the organization.
- Document customer interactions and transactions.
- Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
- Data entry of faxed, emailed, and phoned in orders for production.
- Communicate with customers to determine expected delivery date and time.
What We Are Looking For
- Must have a strong MS Word and Excel Office Skills.
- Organized with the ability to handle numerous projects and prioritize workload.
- Must be able to communicate effectively and professionally, both verbally and in writing.
- Ability to read and understand architectural drawings, specifications, and customer request for pricing.
- Self-starter with the ability to work with minimal supervision with solid memory retention and focus.
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.