What are the responsibilities and job description for the Inside Sales Support Administrator position at oldcastlebuildingenvelope?
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
As a Sales Support Administrator, you’ll play a key role in helping our sales team succeed by ensuring smooth operations, accurate data, and exceptional customer experiences. This is more than a support role—you’ll be a critical partner in driving revenue growth and strengthening customer relationships.
Job responsibilities include:
- Provide day-to-day administrative and operational support to the sales team
- Drive quote-to-order conversion through proactive quote follow-up and coordination
- Qualify new accounts and ensure accurate and timely account setup
- Maintain and manage customer, pricing, and sales data within CRM and internal systems
- Support sales reporting, forecasting, and pipeline tracking efforts
- Act as a liaison between sales, operations, finance, and customer service teams to ensure alignment
- Respond to customer inquiries and resolve issues with professionalism and urgency
- Ensure compliance with company policies, procedures, and documentation standards
- Contribute to special projects and continuous improvement initiatives
What We Are Looking For
We’re looking for detail-oriented, customer-focused professionals who take pride in their work and thrive in a collaborative, fast-paced environment. If you enjoy being at the center of a team’s success and making a measurable impact, this role is for you.
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 2 years of experience in sales support, administration, or customer service
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience with CRM systems (Salesforce, SAP, or similar) preferred
- Ability to manage multiple priorities in a fast-paced environment
Preferred skills:
- Strong problem-solving and time management abilities
- Customer-first mindset with a service-oriented approach
- Ability to work both independently and collaboratively across teams
- Analytical mindset with a focus on data accuracy and reporting
- Professional, proactive, and adaptable attitude
- Strong interpersonal and phone communication skills
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.