Fraud Specialist

Position Overview

This entry-level position requires prior retail banking experience and is responsible for performing various duties to protect the Bank from known or suspected internal or external fraudulent activities. This role's primary focus is on fraud detection, prevention and evaluating whether policies and procedures are being followed to ensure the reduction of potential losses to the Bank and its customers. The specialist proactively prevents potential fraud loss by analyzing patterns/trends, monitoring account activities and coordinating any remediation necessary to resolve and prevent fraud across the organization.

Essential Job Functions

• Review, process and resolve daily alerts generated by the Bank's fraud detective systems used to identify potential check fraud and other transactional risk through research, investigation and appropriate follow-up.
• Research customer account activity to assess for any fraud related concerns involving multiple channels (Checks, Wires, ACHs, etc.).
• Process and review ATM check deposit alerts for potential fraud, additional holds and/or other required remediation.
• Process and assess check fraud claims filed by customers in accordance with the U.C.C. and Bank's Deposit Account Agreements.
• Make appropriate decisions on behalf of customers and the Bank swiftly and effectively.
• Secure accounts to prevent losses.
• Process holds on check deposits in adherence with Reg CC, when applicable.
• Work with internal departments or Bank customers to validate transactions are authorized.
• Coordinate cross-functional communication, to resolve fraud situations and providing recommendations to resolve them.
• Cooperatively work with customers, colleagues and branch staff with the highest level of professionalism, respect, and attentiveness.
• Refer alerts that merit additional research or investigation to Fraud Investigations.
• Effectively prioritize work to ensure efficiency.
• Proactively and regularly, increase working knowledge of bank policies and procedures.
• Perform other duties and as assigned by management.

Minimum Requirements

• High school diploma or general education degree (GED) and two years of related financial institution experience.
• Must be able to work between 8:30-5pm Monday-Friday

Competencies:

• Work in a fast-paced environment with the ability to multi-task, while demonstrating appropriate prioritization.
• Previous exposure/knowledge to recognizing fraudulent items and items that merit more detailed analysis by reviewing accounts and transactions to determine fraud trends.
• Detail oriented and self-driven.
• Strong knowledge of desktop computer applications, including Microsoft Word, PowerPoint and Excel.
• Ability and willingness to talk to clients by phone regarding potential fraud, whether as a victim or possible perpetrator.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to work independently.
• Excellent problem solving and analytical skills required.

Preferred, but not required:

• Bachelor's degree in a Business, Financial, or other related fields of study is preferred.
• Prior experience with Jack Henry related banking systems, Abrigo BAM , or Ensenta EZAdmin ATM Check Imaging software a plus.
• Knowledge of the Uniform Commercial Code (UCC) as it relates to check fraud claims and liabilities a strong plus.

Location Details 

This position is considered a hybrid role.  With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role.  Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

Base pay:  $24.85 - $31.00

Old Second is committed to fair and equitable pay practices.  Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience. 

Benefits:  How We Support You - Old Second