What are the responsibilities and job description for the Service Technician position at Old River Truck Sales?
Company Description Old River Truck Sales began in 1982 in Woodville, MS, and has grown from a small family operation selling wire rope and logging supplies into a multi-line truck dealership. The company expanded into Old River Volvo in 2001 and became Mississippi’s only full-line Volvo heavy truck dealer. Old River has since diversified into medium-duty Hino and Isuzu truck lines, serving a broad range of commercial transportation needs. The organization is known for treating customers with honesty and integrity and for living its “We Work Harder” slogan in every sale and service it provides. Team members join a company with deep roots, steady growth, and a strong commitment to customer satisfaction.
Role Description The Service Technician is a full-time, on-site role based in Baton Rouge, LA. This role is responsible for performing routine and complex maintenance and repair work on heavy and medium-duty trucks, including inspections, diagnostics, and component replacement. The Service Technician will troubleshoot mechanical and electrical issues, document findings, and complete service orders according to company and manufacturer standards. Day-to-day activities include working with service advisors to understand customer concerns, conducting test drives when needed, and ensuring all repairs are completed safely and efficiently. The role also involves communicating clearly with customers and team members, maintaining a clean and organized work area, and following all safety and compliance procedures.
Qualifications
Role Description The Service Technician is a full-time, on-site role based in Baton Rouge, LA. This role is responsible for performing routine and complex maintenance and repair work on heavy and medium-duty trucks, including inspections, diagnostics, and component replacement. The Service Technician will troubleshoot mechanical and electrical issues, document findings, and complete service orders according to company and manufacturer standards. Day-to-day activities include working with service advisors to understand customer concerns, conducting test drives when needed, and ensuring all repairs are completed safely and efficiently. The role also involves communicating clearly with customers and team members, maintaining a clean and organized work area, and following all safety and compliance procedures.
Qualifications
- Candidates should possess strong Maintenance & Repair skills, including routine service and complex mechanical work on commercial trucks.
- Candidates should possess effective Troubleshooting skills to diagnose mechanical, electrical, and hydraulic issues accurately and efficiently.
- Candidates should possess Field Service experience or the ability to perform service work both in the shop and, when needed, at customer locations.
- Candidates should possess solid Customer Service skills to communicate repair needs, timelines, and outcomes in a professional and respectful manner.
- Candidates should possess general Maintenance skills, including inspections, preventive maintenance, and adherence to safety standards.
- Relevant technical training or certification in diesel technology, automotive or heavy equipment repair is preferred.
- Experience working with Volvo, Hino, Isuzu, or other commercial truck brands is beneficial.
- Ability to read and interpret service manuals, wiring diagrams, and diagnostic reports, and to use standard and specialized tools safely.
- Reliable attendance, strong attention to detail, and the ability to work both independently and as part of a service team.