Supervisor, Housekeeping

Summary

The Housekeeping Supervisor leads the Housekeeping team to complete daily tasks. It is their role to ensure the cleanliness and upkeep of resort areas, public and private.

Responsibilities 

• Ensure cleanliness and orderliness of all resort property, including public areas and private guest rooms
• Ensure team members are performing job duties to company standard
• Respond to guest and fellow associate needs and complaints in an appropriate, efficient and effective manner
• Accommodate and communicate special requests or needs of guests to appropriate parties
• Assist in training of new employees
• Provide communication, coaching and counseling to team members regarding job performance and room for improvement
• Maintain guest lost and found log
• Inspect rooms and public areas daily to ensure standards are being met
• Report and coordinate necessary needs for improvement or repair to appropriate departments
• Remain in constant communication with Room Attendants, Housemen and Front Desk Associates to ensure smooth daily operations for team members and guests
• Due to the nature of this position, confidentiality is required at all times.
• Other duties and responsibilities may be assigned at the discretion of the Assistant Director and Director of Housekeeping
• Housekeeping Supervisor has the authority to coach, counsel or discipline subordinate employees or recommend such actions.
• Job Titles That Report to the Housekeeping Supervisor: Room Attendant, Houseman, Turndown Attendant, Laundry Attendant

Requirements

• Education and/or experience:  High School Diploma required, minimum of two years in a hotel housekeeping supervisory role, preferably one of similar standard and size
• Language skills: English (oral and written), second language helpful, customer service and problem resolution oriented
• Computer skills: Proficiency with HMS, ADP and Microsoft Outlook
• Reasoning Ability: Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Must have ability to problem solve, multi-task, and work independently and as a team.
• Physical Demands: The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is also regularly required to stand, walk the property, climb stairs and sit for periods of time. The employee must occasionally lift and/or move up to 50 pounds.