Catering & Events Manager

Summary

Old Edwards Hospitality Group consists of three hotels, a spa, two golf courses, and sixteen event sites. Old Edwards Inn and Spa, our flagship property, is a Relais and Chateaux property https://www.relaischateaux.com/ and a Four-Star luxury resort in the mountains of Western North Carolina.

Should you have the skills, experience, passion, and demeanor to serve as part of an award-winning guest-services team in a world-class luxury hospitality environment, you could be a candidate for the position of Catering and Events Manager.

If you love positively impacting people’s lives with your warmth, caring, and genuine passion for serving others, then you would be a great fit with our team. Candidates should have demonstrated experience in conducting themselves in a high-end hospitality environment. The perfect candidate displays a demeanor of calm control throughout any situation and prides themselves on smoothly, discreetly, and efficiently overseeing challenges, all the while making the guests feel like they are the center of your world. If you pride yourself on reading people and tailoring your communication style and demeanor to match what they need when they arrive and throughout their stay, then Old Edwards might be the perfect environment for you.

 Responsibilities

• Excellent people skills and be comfortable working in front of groups and on the phone with clients
• Meeting or exceeding personal goals set forth by the Director of Sales
• Work with the team to meet or exceed the budgeted annual sales goal
• Function as liaison between the client and the property; coordinating with each department as to their specific role for the events scheduled
• Prepare communication reports for various departments on a daily & weekly basis.
• Respond to clients, vendors, and staff needs in a courteous, timely and professional manner.
• Responsible for the effective review, planning, communication, coordination, and execution of contractual terms, i.e., BEO (Banquet Event Order), Resumes and reports of all assigned files in compliance with all checklists, standards, and policies
• Have an outstanding ability to self-manage and prioritize workload
• Responsible for maintenance, retention, and enhancement of revenue management for the group, including room block management, meeting room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages, and master billing process
• Schedule and participate in and conduct pre-conference meetings and post-event master account review meetings with appropriate staff and customer
• Ability to manage the assigned workload to not only manage typical file planning activity for future meeting/events but simultaneously and successfully manage groups that have catering, activity, and accommodation needs
• Utilize Amadeus Advanced Module software system to process accounts, bookings, meeting, and event space requirements, banquet event orders, and enter activities
• Provide information concerning various amenities and off-site attractions to clients
• Plan and conduct site visits and planning meetings for definite groups.
• Have a creative aesthetic and overview to be able to meet the client’s needs
• Be a participative member of the team by being involved in projects, committees, and taskforces by providing input and suggestions within the structure of the company
• Be initiative-taking with incidents and issues, ensuring immediate resolution with clients, guests, and fellow employees
• Adhere to regulatory, departmental, and company policies in an ethical manner
• Exhibit sound decision-making, motivation, high morale, and professional behaviors
• Demonstrate elevated levels of quality service and service skills consistently both with internal and external clients
• Conduct special projects when asked and finish on the assigned deadline
• Maintain the required confidential nature of any situation you or someone you are assisting
• A hallmark of this job will mean working occasional long days and sometimes even a long work week during specific points of the year. The candidate must be WILLING and ABLE to work a flexible schedule and pitch in whenever needed. This job includes weekends throughout the year, mornings, evenings, and some holidays.
• Have fun!

Requirements

• High school diploma/ G.E.D required
• 4-year degree and/ or two to three years’ experience in catering or sales preferred
• Hotel Sales experience required
• Four years’ experience preferred
• Current and valid driver’s license
• Proven Leadership Skills
• Ability to work as a team while also capable of working independently and taking initiative
• Must have intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook, Adobe products preferred.
• Familiarity with Amadeus Advanced Module strongly preferred
• Proven excellent oral and written communication skills
• Professional appearance, cheerful outlook, and exceptional guest service presence
• Courteous and professional telephone and guest service skills
• Ability to work under pressure, manage multiple tasks, and meet deadlines
• Organization, time management skills, and the ability to prioritize
• Must deal with multiple tasks simultaneously
• Must be able to travel if required
• Must be willing to adjust schedule based on business demands
• Must have clear speaking voice and good telephone etiquette
• Must have the ability to write clearly and grammatically correct
• Must be able to respond to visual, social, and auditory cues
• Must be able to read, write, speak, and understand English
• Must be able to bend, reach, kneel, twist and grip items and occasionally lift to thirty pounds