What are the responsibilities and job description for the Training and Quality Assurance Lead position at Old Colony Elder Services (OCES)?
OCES aims to support elders and individuals with disabilities by
providing vital information and coordination of services that promote
healthy, safe lives for our consumers. We want to help them stay as
active and engaged in their lives and in their own communities for as
long as possible. The Training and Quality Assurance Lead will
collaborate across OCES to drive, develop and monitor training
initiatives. They will work with agency leadership to provide industry
intelligence and actionable solutions to programmatic staff resulting in
improvement in OCES\' clinical, designation and strategic goals. What
you\'ll do: Partner with executive and program leadership to align
training initiatives with business goals to ensure consistent quality
standards. Develop training programs and materials based on a
programmatic, state and industry requirements. Facilitate training
sessions in various formats including classroom discussion, on the Job
training and e-learning. Provide one-on-one coaching to employees across
various departments and supervisory levels as needed to improve
consistency in performance standards. Calculate and analyze internal and
external performance data communicating findings. Monitor and audit the
effectiveness of training programs, making adjustments to improve
outcomes. Other duties as assigned. What you\'ll bring: Bachelor\'s
degree in Social Work or related field. Current Social Work License
Preferred. Five Years Of Management Experience Preferred. Considerable
knowledge of the principles and practices of social work as well as the
social, emotional, and physical processes of aging. Previous experience
in management, training and quality assurance. Proficiency at learning
applicable software, Microsoft Office Suite and other relevant
technology for content creation and reporting. Ability to establish and
maintain harmonious working relationships with all levels of staff and
outside agencies. Ability to interpret, understand and adhere to complex
regulations, standards, and procedures. What you\'ll get: Ability to
work with an enthusiastic team of like-minded individuals Opportunity to
Develop Professionally In Your Chosen Career Great Work/life Balance
35-hour work week with some flexibility; standard M-F workweek; hybrid
work environment (home, office and home visits).
providing vital information and coordination of services that promote
healthy, safe lives for our consumers. We want to help them stay as
active and engaged in their lives and in their own communities for as
long as possible. The Training and Quality Assurance Lead will
collaborate across OCES to drive, develop and monitor training
initiatives. They will work with agency leadership to provide industry
intelligence and actionable solutions to programmatic staff resulting in
improvement in OCES\' clinical, designation and strategic goals. What
you\'ll do: Partner with executive and program leadership to align
training initiatives with business goals to ensure consistent quality
standards. Develop training programs and materials based on a
programmatic, state and industry requirements. Facilitate training
sessions in various formats including classroom discussion, on the Job
training and e-learning. Provide one-on-one coaching to employees across
various departments and supervisory levels as needed to improve
consistency in performance standards. Calculate and analyze internal and
external performance data communicating findings. Monitor and audit the
effectiveness of training programs, making adjustments to improve
outcomes. Other duties as assigned. What you\'ll bring: Bachelor\'s
degree in Social Work or related field. Current Social Work License
Preferred. Five Years Of Management Experience Preferred. Considerable
knowledge of the principles and practices of social work as well as the
social, emotional, and physical processes of aging. Previous experience
in management, training and quality assurance. Proficiency at learning
applicable software, Microsoft Office Suite and other relevant
technology for content creation and reporting. Ability to establish and
maintain harmonious working relationships with all levels of staff and
outside agencies. Ability to interpret, understand and adhere to complex
regulations, standards, and procedures. What you\'ll get: Ability to
work with an enthusiastic team of like-minded individuals Opportunity to
Develop Professionally In Your Chosen Career Great Work/life Balance
35-hour work week with some flexibility; standard M-F workweek; hybrid
work environment (home, office and home visits).