Medical Receptionist

Job Title: Medical Receptionist

Position Overview: OrthoLazer Orthopedic Wellness Center provides an innovative, drug-free, and non-invasive solution for managing acute and chronic musculoskeletal pain conditions. As a Medical Receptionist you will be the first point of contact for patients, playing a crucial role in creating a welcoming environment, supporting patient care, and ensuring smooth office operations. Our team operates with a deep commitment to our core values: Care from Our Core, Pursue Excellence, Communicate Candidly, Shine as One, and We Are Orthopreneurs.

Key Responsibilities:

• Greet patients warmly and create a welcoming atmosphere.
• Educate prospective patients about laser therapy, its benefits, and treatment processes.
• Serve as the primary point of contact for phone inquiries and help determine patient suitability for laser therapy.
• Build rapport with patients, showing genuine care for their healing journey.
• Assist with scheduling appointments and checking out patients after treatment.
• Maintain a clean and organized reception area.
• Ensure patient documents are complete and accurate.
• Process payments and manage daily business checks and balances.
• Follow up on emails as necessary.

Qualifications:

• At least 1 year of experience in a customer-facing role.
• Experience with appointment scheduling and multi-line phone systems.
• Minimum of an associate degree (or similar) in a medical field.
• Prior experience with musculoskeletal conditions is a plus.
• Basic knowledge of anatomy and physiology.
• Strong computer skills (EMR and scheduling systems, Microsoft Suite).
• Self-motivated with excellent problem-solving skills.
• Ability to adapt to new technology and learn independently.
• Highly organized and able to multitask effectively.

Communication & Customer Service:

• Strong patient service orientation with a caring attitude toward diverse patient backgrounds.
• Excellent verbal communication skills, confident in speaking with patients and medical providers.
• Positive, engaging communication style that builds patient confidence in laser therapy.
• Maintain patient confidentiality at all times.

At OrthoLazer, we believe in Care from Our Core — ensuring every patient feels valued and supported throughout their journey. We Pursue Excellence by providing the highest level of service and maintaining a commitment to the best outcomes for our patients. We Communicate Candidly to build trust, clarity, and transparency with patients and colleagues alike. We Shine as One, fostering a collaborative and supportive team atmosphere. Finally, we are driven by the spirit of Orthopreneurs, continuously innovating and drive positive change in orthopedic wellness.

This role is ideal for someone passionate about providing excellent patient care and looking to grow in a supportive, team-oriented environment.

Compensation:

• $18-$20/hr

Schedule

• Monday - Friday
• 7:30am - 4:30pm

Benefits:

• Paid Holidays
• Paid Sick Time
• PTO
• Health Insurance