What are the responsibilities and job description for the Helpdesk & Gameday Specialist position at Oklahoma City Thunder?
We are seeking a customer-focused individual to join our IT team as a Helpdesk & Gameday Specialist. This role is ideal for someone looking to grow their technical skills in a fast-paced sports environment. You will provide daily technology support for staff and assist with IT operations during home games and events.
In this role you will:
Helpdesk Support
This is a full-time, hourly role reporting to the Manager, IT Systems & Security. The primary work location will be the Paycom Center in downtown Oklahoma City. The position requires a flexible schedule, including evenings, weekends, and holidays as needed, with occasional short notice support during games and events. A valid driver’s license and reliable transportation are required for occasional local travel. Physical demands include the ability to climb ladders and lift items up to 50 pounds.
We offer a positive office environment and a robust benefits package including excellent medical, dental and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!
The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture - Respect and Value Everyone.
In this role you will:
Helpdesk Support
- Collaborate with IT Staff to resolve technical support tickets
- Respond in a timely manner to helpdesk tickets, phone calls, and in-person support requests
- Troubleshoot and resolve hardware and software issues on PCs, Macs, printers, copiers, mobile devices, and other shared office equipment
- Assist users with common applications including Microsoft 365, Box, RingCentral, Duo, and Adobe Creative Cloud
- Set up computers, monitors, and peripherals according to company standards
- Configure and troubleshoot basic network issues, including Wi-Fi connections and local area network (LAN) access
- Maintain accurate asset inventory and coordinate proper disposal or recycling of outdated equipment
- Escalate complex or unresolved issues to senior IT staff while maintaining ownership of end-user communication
- Help create and maintain IT documentation, FAQs, and user guides
- Perform other duties as assigned
- Set up and test IT systems before games and special events
- Conduct routine checks to ensure systems run smoothly on gameday
- Monitor helpdesk channels during events and respond quickly to technical issues
- Assist with check-in, return, and inventory tracking of NBA IT equipment
- Document gameday procedures and help with post-event wrap-up
- Communicate technical issues clearly and calmly, even in high-pressure situations
- Associate degree, technical certificate, or equivalent hands-on IT experience
- Familiarity with Windows, macOS, and Microsoft 365 environments
- Basic understanding of networking, including Wi-Fi, LAN, and switches
- Exposure to iPhone, iPad, and Android device setup and support
- Interest in audio/visual (A/V) technology and conference room systems
- Experience in troubleshooting technology and providing customer service
- Excellent communication skills with the ability to assist users of all technical levels
- Ability to stay calm, professional, and effective under pressure
- Eagerness to learn, take initiative, and grow within the IT team
This is a full-time, hourly role reporting to the Manager, IT Systems & Security. The primary work location will be the Paycom Center in downtown Oklahoma City. The position requires a flexible schedule, including evenings, weekends, and holidays as needed, with occasional short notice support during games and events. A valid driver’s license and reliable transportation are required for occasional local travel. Physical demands include the ability to climb ladders and lift items up to 50 pounds.
We offer a positive office environment and a robust benefits package including excellent medical, dental and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!
The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture - Respect and Value Everyone.