What are the responsibilities and job description for the Lending Specialist position at Oklahoma AgCredit?
Lending Specialist
Location: Broken Arrow, Oklahoma
Hours: M – F (8am to 4:30pm)
Position Responsibilities:
Loan Servicing and Closing
- Imports loan documents into electronic filing software
- Prints, mails or emails lending documents to various departments or customers
- Ensures timely completion and scanning of filings, OnBase and post-/pre-close signed documents to borrowers
- Reviews legal documents before sending to collateral custodian
- Sends delinquency letters to customers
- Coordinates with insurance specialist on borrower insurance and filings
- Prepares mortgage releases after payoff is received
- Prepares Loan Servicing Documents, Books Process and OnBase
- Organizes, interprets and verifies legal descriptions and abstracts
Customer Service
- Greets walk-in guests with a warm greeting and helps guests or directs them to the appropriate team member
- Answers and directs phone calls to appropriate team members
- Answers general questions and provides payment receipts to customers
- Attends at least two marketing events annually
- Coordinates with other team members on marketing, office supplies, activities and other events for the region
- Posts monthly payment information to Teller based on data
- Initiates wires
- Disburses loan fees
- Sends accounts payable and ACH’s to accounting for payment
Check 21
- Determines if checks need to go to bank or through machine
- Processes checks according to timelines
- Balances Check21 inputs daily
- Runs daily and monthly reports regarding DFM, Drafts, ACH, LB, FTC, BLS and others as assigned
- Identifies when to post transactions or make changes to an account
- Obtains approval from Lending Officer or RVP
- Scans approved report into OnBase
- Performs minor facility maintenance
- Identifies need for service on facilities
- Schedules service as needed and monitors service delivery for facility needs
- Ordering marketing items and giveaways
- Checks office supply inventory
- Orders online or picks up supplies at local stores
- Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
- Associate’s Degree or experience equivalent to perform the essential functions of the job
- 1 year of related experience in banking, financial services, legal and title work, and customer service
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Oklahoma Notary Public Certification Required or ability to be certified
Knowledge and Skills Required:
- Working knowledge of the agriculture industry
- Knowledge of Word/Excel/Outlook sufficient to create, update and save basic documents
- General knowledge of basic accounting practices
- Working knowledge in reading and identifying income statements, balance sheets, tax returns and other financial reports
- Skill in negotiating general agreements to achieve the best outcome for the organization
- Skill in listening and conveying awareness of a customer's problem or issue to find resolution
- Skill in utilizing technology to increase efficiency
- Skill in interacting and working effectively with others
- Skill in promoting the Association’s products and services
- Skill in establishing and maintaining relationships with customers or vendors
- Skill in organizing material and information in a systematic way to optimize efficiency
- Skill in applying processes and procedures
- Skill in engaging, collaborating, and building trust with borrowers
- Skill in utilizing time in an efficient and effective manner
- Skill in focusing on and tracking details
- Skill in providing customer service
- Skill in delivering difficult messages effectively
- Skill in gathering, compiling and organizing information
- Skill in oral and written communication, sufficient to exchange information effectively with peers, supervisor, and customers
- Competitive base pay with an incentive plan
- 401(k) Contribution 3%, Match 6%
- Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
- Excellent medical, Dental, Vision, Life Insurance
- Flexible Spending and Health Savings Accounts
- Wellness program activities and rewards
- Customer-Centric Environment
- Opportunity to Give Back to Agriculture
Important note: We care about your hiring process and take it seriously. A real person will review your application, meaning response timelines may vary. The interviewing process at Oklahoma AgCredit may include emails, texts, phone calls, and on-site interviews. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.