What are the responsibilities and job description for the Support Engineer (BMC Footprint) position at OKAYA INFOCOM?
Role: Support Engineer I (BMC Footprint Ticketing System)
Duration: 12 Months
Work Location: Remote WFH (Need local or nearby to Columbia, SC)
Job Description:
The Computer Operation Role will Be Responsible For Gathering Infrastructure Data And Assisting With Updating Excel Spreadsheets To Be Shared With Mits Billing Department.
Also Manage And Support The Mits Interactive Dashboard.
And Asset Management Tasks.
Assist With Documenting The Process Of Each Of The Tasks.
Document, Update And Verify The Steps In Collaborating With The Tech Writer.
As A Tier1 Support Team Member, Serve As Backup To Footprints Administrator.
Collaborate With Footprints Ticketing Administrator To Make Necessary Changes To Forms, Workspaces And Develop Faqs.
Communicate Effectively In Both Written And Spoken Communication.
Work Collaboratively With Clemson Staff And Other Contracted Staff.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Microsoft Excel, Microsoft Power BI, BMC Footprints Ticketing System, Collaboration, Communication.
