Desktop Support Engineer

Job ID: BL-11668-1

Onsite/Local Govt Desktop Support Engineer with Network, Windows, PC SETUP and Active Directory experience

Location: Columbia, SC
Duration: 12 Months

Additional Skills: *** REQUIRED SKILLS (RANKED IN ORDER OF IMPORTANCE)
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS, GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION, MAINTENANCE AND REPAIR REQUIRES EXPERIENCE IN MICROSOFT WINDOWS, INSTALLING HARDWARE, AND SOFTWARE. 4 YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT EXTENSIVE KNOWLEDGE OF DESKTOPS, LAPTOPS, AND TABLETS. EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL, POWERPOINT, WORD, OUTLOOK, AND EDGE BROWSER. EXPERTISE IN SUPPORTING WINDOWS 10

** REQUIRED SKILLS (RANKED IN ORDER OF IMPORTANCE)
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS, GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION, MAINTENANCE AND REPAIR REQUIRES EXPERIENCE IN MICROSOFT WINDOWS, INSTALLING HARDWARE, AND SOFTWARE. 4 YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT EXTENSIVE KNOWLEDGE OF DESKTOPS, LAPTOPS, AND TABLETS. EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL, POWERPOINT, WORD, OUTLOOK, AND EDGE BROWSER. EXPERTISE IN SUPPORTING WINDOWS 10

*** PREFERRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
KNOWLEDGE OF WINDOWS 11. KNOWLEDGE OF ACTIVE DIRECTORY. ABILITY TO REASON AND THINK LOGICALLY. ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS; SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES. INCUMBENT MUST POSSESS EXCELLENT TIME MANAGEMENT, PROBLEM-SOLVING, WRITTEN COMMUNICATION, AND CUSTOMER SERVICE SKILLS. OPERATES AGENCY COMPUTERS, TELEPHONE, AND TOOLS TO ASSEMBLE AND REPAIR AGENCY COMPUTERS, TEST EQUIPMENT, AND RELATED EQUIPMENT. REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY, UP TO 20 POUNDS OF FORCE FREQUENTLY.

*** REQUIRED EDUCATION
A HIGH SCHOOL DIPLOMA AND EXPERIENCE IN COMPUTER DEPLOYMENTS, INSTALLATION, OPERATION, REPAIR, OR RELATED SYSTEMS. AN ASSOCIATE DEGREE OR A BACHELOR DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.

*** PREFERRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
KNOWLEDGE OF WINDOWS 11. KNOWLEDGE OF ACTIVE DIRECTORY. ABILITY TO REASON AND THINK LOGICALLY. ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS; SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES. INCUMBENT MUST POSSESS EXCELLENT TIME MANAGEMENT, PROBLEM-SOLVING, WRITTEN COMMUNICATION, AND CUSTOMER SERVICE SKILLS. OPERATES AGENCY COMPUTERS, TELEPHONE, AND TOOLS TO ASSEMBLE AND REPAIR AGENCY COMPUTERS, TEST EQUIPMENT, AND RELATED EQUIPMENT. REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY, UP TO 20 POUNDS OF FORCE FREQUENTLY.

*** REQUIURED EDUCATION
A HIGH SCHOOL DIPLOMA AND EXPERIENCE IN COMPUTER DEPLOYMENTS, INSTALLATION, OPERATION, REPAIR, OR RELATED SYSTEMS. AN ASSOCIATE DEGREE OR A BACHELOR DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.

Job Description:
Government experience required

*** SCOPE OF THE PROJECT:
APPLICANT MUST BE ABLE TO ASSIST UNDER GENERAL SUPERVISION OF THE IT MANAGER II FOR PC SUPPORT, REGIONAL ENDPOINT TECHNICIAN I FOR HEADQUARTERS AND DISTRICT 1, OR THE ENDPOINT TECHNICIAN I. PROVIDE TECHNICAL ASSISTANCE TO DEPARTMENTAL PERSONNEL IN THE SETUP, INSTALLATION, MAINTENANCE AND PROPER USAGE OF DESKTOPS, LAPTOPS, TABLETS, PRINTERS, SCANNERS, MONITORS, APPLICATION SOFTWARE, LOCAL AREA NETWORK, AND ASSOCIATED EQUIPMENT FOR HEADQUARTERS BUILDING FOR THE SOUTH CAROLINA DEPARTMENT OF TRANSPORTATION (SCDOT) UNDER THE MANAGEMENT OF INFORMATION TECHNOLOGY SERVICES (ITS).
MANAGES BUILDING LAPTOPS, TABLETS, AND WORKSTATIONS USING MICROSOFT ENDPOINT CONFIGURATION MANAGER. CONFIRMING THE INSTALLATION IS SUCCESSFUL BY ENSURING BITLOCKER KEY IS STORED IN ACTIVE DIRECTORY AND INTUNE, AND MICROSOFT ENDPOINT CONFIGURATION MANAGER CLIENT IS INSTALLED. ENSURE THAT DESKTOPS, LAPTOPS, AND TABLETS, FULLY CHECK IN 2.5 HOURS AFTER BUILD COMPLETES.
ASSIST WITH DEPLOYMENT OF BUILT DEVICES IN THE HEADQUARTERS BUILDING.
APPLICANT WILL BE REQUIRED TO BE ONSITE FOR 40 HOURS A WEEK WITHIN THE SCDOT HEADQUARTERS BUILDING TO PROVIDE IT SUPPORT FOR IT SERVICES DESKTOP SUPPORT STAFF.

*** DAILY DUTIES / RESPONSIBILITIES:
1. BUILD DESKTOPS, LAPTOPS, AND TABLETS, USING MICROSOFT ENDPOINT CONFIGURATIONMANAGER.
2. ENSURE THE BITLOCKER ENCRYPTION KEY IS SUCCESSFULLY STORED IN ACTIVE DIRECTORY.
3. ENSURE THE MICROSOFT ENDPOINT CONFIGURATION MANAGER CLIENT IS INSTALLED ONEACH DESKTOP, LAPTOP, AND TABLET DURING THE BUILD PROCESS.
4. ENSURE EACH DESKTOP, LAPTOP, AND TABLET STAYS CONNECTED TO THE NTS NETWORK FOR AT LEAST 2.5 HOURS AFTER BUILD COMPLETES.
5. ENSURE THAT ALL SOFTWARE LISTED ON THE BUILD SHEET IS INSTALLED ON EACH DESKTOP, LAPTOP, AND TABLET BUILT.
6. ENSURE THAT EACH DESKTOP, LAPTOP, TABLET, AND/OR 27 MONITOR IS PROPERLY DOCUMENTED IN AM CLOUD, ACTIVE DIRECTORY, AND THE DRAKEWELL SPREADSHEET FOR LABELS IN ACCORDANCE WITH THE DESKTOP SUPPORT DRAKEWELL-IAM PROCEDURE MANUAL.
7. DIAGNOSES AND RESOLVES PROBLEMS REPORTED BY USERSON PC HARDWARE/F/SOFTWARE. RECORD WORK PERFORMED IN HELP DESK SYSTEM.
8. PERFORMS ROUTINE MAINTENANCE AND REPAIRS ON EQUIPMENT OR CONTACT/SENDEQUIPMENT TO VENDOR FOR REPAIR.
9. ASSISTS WITH REMOVAL AND DISPOSAL OF OBSOLETE EQUIPMENT AND OTHER COMPONENTS, SALVAGING ANY USABLE PARTS.
10. PERFORMS OTHER RELATED DUTIES AS REQUIRED.