What are the responsibilities and job description for the Service Desk Personnel position at OKAYA INFOCOM?
Job ID: 66463
Job Role: Service Desk Personnel (Help Desk)
Location: Nashville, TN 37243
Duration: 12 Months
Time: 8:00 AM - 4:30 PM
Shifts per week: 5
Need Local or Nearby Candidates
Job Description:
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment