What are the responsibilities and job description for the Service Desk Personnel position at Global IT Family?
Title: Service Desk Personnel
Location: Nashville, TN
Duration: Long term
Onsite
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
Thanks & Regards,
Naresh
Global IT Family
Email: